Deepak Goswami
Gurugram,India
Summary
Offering strong interpersonal and organisational skills with focus on customer service and team coordination. Knowledgeable about handling administrative tasks, managing schedules, and resolving guest concerns. Ready to use and develop communication, leadership, and problem-solving skills in Cabin Crew role.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work history
Front office supervisor
The Westin Gurgaon
Gurugram, India
2022.09 - Current
- Conducted regular performance assessments for continual improvement of personnel skills.
- Coordinated room assignments for optimal utilisation of resources.
- Reviewed shift logs regularly, identifying potential areas of improvement.
- Maintained cleanliness standards at the front desk, promoting professional image of the establishment.
- Streamlined check-in and out processes to enhance guest experience.
- Liaised with other departments ensuring consistent delivery of services across all units.
Front office executive
Alila Hotels and Resorts
Jaipur, India
2019.08 - 2022.07
- Maintained orderly reception area, achieving a professional appearance.
- Organised special requests from guests, contributing to personalised service delivery.
- Liaised with travel agencies, enhancing hotel's business prospects.
- Provided detailed information about facilities and services, improving guest experience.
- Maintained up-to-date knowledge of local events and transport services, aiding guest convenience.
- Carried out administrative tasks promptly for seamless office functioning.
- Handled phone calls professionally, ensuring timely response to enquiries.
- Coordinated room availability, resulting in reduced waiting time for guests.
Process Associate
Infosys
Jaipur
2017.03 - 2019.05
- Efficiently processed new contracts and contract renewals to optimise business performance.
- Ensured order fulfilment by liaising with relevant teams.
- Resolved customer receivable issues in a positive and timely manner.
- Profiled customers based on purchasing trends to increase sales.
- Conducted product loss investigations, using findings to devise solutions resulting in loyal customers.
- Liaised with multidisciplinary team members, customers and suppliers to meet and exceed business objectives.
Receptionist Administrator
National Catering Company
Abu Dhabi
2015.01 - 2017.01
- Coordinated workload between team of Housekeeping, Kitchen, laundry, Head Office and clients.
- Managed up to 50 external queries by engaging with clients face to face, by phone and through email.
- Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
- Supervised senior management with daily office operations through email, calls and meetings.
- Performed billing, collection and reporting functions for office generating monthly.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Master of Commerce - Economics, Business Management, Accounts and Business Statatics
Maharaja Ganga Singh University
2019.06 - 2021.06
Bachelor of Commerce - Business, economics, commence
Maharaja Ganga Singh University
Bikaner 2016.06 - 2019.06
Skills
- Front desk administration
- Check-In and check-out process
- Strong interpersonal aptitude
- Punctuality and reliability
- Physical stamina and agility
- Knowledge of travel arrangements
- Multitasking proficiency
- Knowledge of administrative procedures
Certification
- Tally Program, 04/30/14
- Certified Business Correspondent and Business Facilitator, 02/09/14, 01/12/15
Languages
Hindi
Native
English
Fluent
Timeline
Front office supervisor
The Westin Gurgaon
2022.09 - Current
Front office executive
Alila Hotels and Resorts
2019.08 - 2022.07
Master of Commerce - Economics, Business Management, Accounts and Business Statatics
Maharaja Ganga Singh University
2019.06 - 2021.06
Process Associate
Infosys
2017.03 - 2019.05
Bachelor of Commerce - Business, economics, commence
Maharaja Ganga Singh University
2016.06 - 2019.06
Receptionist Administrator
National Catering Company
2015.01 - 2017.01
Personal Information
- Passport Number: J 8165242
- Father's Name: Omprakash Goswami
- Date of birth: 08/06/93