Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Akhil Davis

Akhil Davis

Corporate System Specilaist
Dubai

Summary

Corporate Systems Specialist with 9+ years of experience in IT support, systems administration, and infrastructure management. Currently managing cloud-based platforms and enterprise applications including Microsoft 365, Azure Entra, Windows Autopilot, SharePoint, Teams, OneDrive, Jira Service Desk, Unifi Controller, TeamViewer, Zabbix Monitoring, Talkdesk, Cloud Printing, SAP Concur, and telephony systems. Proven track record in handling large-scale deployments, system automation, IT asset management, and user support. Holds hands-on experience in both on-premise and hybrid environments with strong troubleshooting and communication skills.

Overview

11
11
years of professional experience
4
4
Certification

Work History

Corporate Systems Specialist

Exinity Works FZE
04.2024 - Current
  • - Managing Microsoft 365 ecosystem, including Exchange, SharePoint, Teams, OneDrive, and Entra ID.
  • - Administering Jira Service Desk, handling support tickets.
  • - Configuring and deploying devices via Windows Autopilot for streamlined user onboarding.
  • - Supporting remote assistance tools including TeamViewer and overseeing Unifi Controller for network access management.
  • - Monitoring systems via Zabbix and managing IT assets through GLPI.
  • - Coordinating telephony systems including Talkdesk and SIP configurations.
  • - Managing cloud printing services and SAP Concur expense management tools.
  • - Collaborating cross-functionally to resolve issues and implement enhancements across enterprise systems.

IT Support Engineer

Quality Computers
03.2018 - 03.2024
  • - Delivered 1st-line technical support for hardware/software issues via phone, email, and ticketing systems.
  • - Oversaw full-cycle IT infrastructure, including PCs, mobile devices, telecom, and operating systems.
  • - Deployed and supported ELV systems (CCTV, Access Control) and provided pre-sales consultation.
  • - Coordinated with vendors for hardware/software evaluation and procurement.

System Administrator

Sunny Silks Pvt. Ltd.
08.2016 - 10.2017
  • - Managed Windows Server 2008, SQL Server, backup, antivirus, and IT assets.
  • - Resolved issues related to LAN/WAN, printing, internet connectivity, and end-user systems.

Customer Support Engineer

PCS Technology Ltd.
07.2015 - 07.2016
  • - Provided on-site support and preventive maintenance.
  • - Handled installation and performance testing of new technologies.

Service Support Engineer

ARS Computer World
06.2014 - 06.2015
  • - Supported users with hardware/software setup and troubleshooting.
  • - Ensured smooth operation of IT infrastructure and user systems.

Education

Bachelor of Science - Computer Science

Singhania University
Rajasthan, India
05-2014

Skills

  • Cloud & Systems Administration
  • - Microsoft 365 (Exchange, SharePoint, OneDrive, Teams)
  • - Microsoft Azure (Azure Entra ID, Azure AD, Autopilot, Cloud Printing)
  • - Windows Server Administration (2008/2012/2016)
  • - Active Directory, Group Policy, DNS, DHCP
  • Service & Support Tools
  • - Jira Service Management
  • - TeamViewer, AnyDesk
  • - GLPI Asset Management
  • - Talkdesk, SIP & Telephony Systems
  • - Zabbix Monitoring
  • Networking & Security
  • - Fortinet Firewalls (NSE 1–3)
  • - CCNA-level Routing & Switching
  • - Unifi Controller (Ubiquiti Networks)
  • - Firewall & Network Access Control
  • Other Tools & Platforms
  • - SAP Concur
  • - Cloud Printing Services
  • - IP CCTV, NVR, VMS (UNV Certified)
  • - Microsoft Outlook, Office Suite
  • - CCTV & ELV Systems Configuration

Certification

  • - Microsoft Certified: Azure Administrator Associate (AZ-104)
  • - Microsoft Certified: Azure Fundamentals (AZ-900)
  • - Microsoft Certified Solutions Expert (MCSE)
  • - Cisco Certified Network Associate (CCNA)
  • - Fortinet NSE 1, NSE 2, NSE 3
  • - UNV Certified: IP CCTV, NVR, VMS

Languages

English
Advanced (C1)
Hindi
Advanced (C1)

Timeline

Corporate Systems Specialist

Exinity Works FZE
04.2024 - Current

IT Support Engineer

Quality Computers
03.2018 - 03.2024

System Administrator

Sunny Silks Pvt. Ltd.
08.2016 - 10.2017

Customer Support Engineer

PCS Technology Ltd.
07.2015 - 07.2016

Service Support Engineer

ARS Computer World
06.2014 - 06.2015

Bachelor of Science - Computer Science

Singhania University

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