Akhil Krishnan
Dubai
Summary
Dedicated and results-oriented Customer Service Executive with 6 years of progressive experience in delivering exceptional customer support across various industries. Proven track record of managing customer relationships, resolving issues efficiently, and consistently exceeding performance targets.
Overview
8
8
years of professional experience
Work History
Senior Customer Service Associate
Academo
01.2020 - 08.2023
- Managed a high-volume of customer interactions via phone, email, and chat, consistently meeting or exceeding service level agreements
- Conducted regular training sessions for new and existing team members to enhance product knowledge and customer service skills.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
Customer Service Associate
Wipro Technologies
02.2016 - 12.2019
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies.
- Assisted customers with product selection, troubleshooting and problem resolution.
- Took cash and credit card payments via phone, in person, and through email.
Education
B.Sc. Computer Science -
Kannur University
Kerala, India12.2015
Skills
- Customer Relationship Management
- Problem Solving
- Time Management
- Microsoft Office
- Zendesk
- TCS
- Prophet
- Salesforce
Languages
English
Hindi
Malayalam
Personal Information
- Available: Immediate
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Visa Status: Visit
Timeline
Senior Customer Service Associate
Academo
01.2020 - 08.2023
Customer Service Associate
Wipro Technologies
02.2016 - 12.2019
B.Sc. Computer Science -
Kannur University
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