Summary
Overview
Work history
Education
Skills
Languages
Timeline
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AKHIL MATHEW

ABU DHABI,UAE

Summary

Proactive and friendly leader committed to improving operations. Collaborates successfully with FOH staff and team to improve processes and elevate customers. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty.

Overview

14
14
years of professional experience

Work history

RESTTAURANT MANAGER

payyannur group of restaurants
Abu Dhabi, uae
09.2017 - Current
  • Managed daily operations for smooth restaurant functioning.
  • keeping good customer relations
  • Trained new team members, enhanced service quality.
  • Increased table turnover rate with efficient floor management.
  • Developed relationships with suppliers for better inventory management.
  • Coordinated events and parties to increase restaurant revenue.
  • Cultivated a positive work environment by fostering team spirit amongst staff.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Conducted regular meetings with staff; communicated updates and received feedback.
  • Interacted positively with customers, effectively promoting restaurant facilities and services.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly.

CUSTOMER SERVICE MANAGER

LITTLE STARS GROUP OF EDUCATION
Abu Dhabi, UAE
09.2015 - 08.2017
  • Delivered exceptional service by addressing customer queries promptly.
  • Maintaining good customer relations.
  • Managing customers.
  • Streamlined processes for improved team efficiency.
  • Raised company reputation with high-quality customer care.
  • Managed challenging situations to ensure customer satisfaction.

OUTLET MANAGER

CHICKING FRIED CHICKEN
Dubai, UAE
08.2013 - 08.2015
  • Increased customer satisfaction by implementing effective outlet operational strategies.
  • Managed staff rosters for optimal productivity and efficiency.
  • Delivered exceptional service standards with rigorous training programmes.
  • Streamlined inventory management to reduce overstock and improve sales turnover.
  • Handled customer complaints professionally, resolving issues promptly.

MARKETING EXECUTIVE

AL BAYAN GROUP OF COMPANIES
Dubai, UAE
04.2011 - 04.2013
  • Utilised data analytics tools to monitor campaign performance and make necessary adjustments for maximising effectiveness.
  • Developed comprehensive marketing strategies to enhance brand visibility.
  • Led the creation of digital campaigns, resulting in significant audience engagement.
  • Boosted customer retention by implementing effective email marketing tactics.

Education

Bachelor's degree - hospitality

Holly cross institute of management
india,kerala ,calicut

Skills

  • Complaint resolution
  • Customer relations
  • Communication excellence
  • Team motivation tactics
  • Recruitment
  • Front of House (FOH) training
  • Staff scheduling
  • Supervisory skills
  • Cash handling experience
  • Employee scheduling competence

Languages

English
Fluent
Malayalam
Proficient (C2)
Hindi
Fluent
Tamil
Fluent
kannada
Beginner

Timeline

RESTTAURANT MANAGER

payyannur group of restaurants
09.2017 - Current

CUSTOMER SERVICE MANAGER

LITTLE STARS GROUP OF EDUCATION
09.2015 - 08.2017

OUTLET MANAGER

CHICKING FRIED CHICKEN
08.2013 - 08.2015

MARKETING EXECUTIVE

AL BAYAN GROUP OF COMPANIES
04.2011 - 04.2013

Bachelor's degree - hospitality

Holly cross institute of management

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AKHIL MATHEW