Akhil Nasim
Dubai,UAE
Summary
A highly skilled professional with expertise in technical inspection and a proven ability to communicate complex technical issues clearly and professionally to customers. Demonstrates strong problem-solving skills, effectively balancing customer expectations with workshop capabilities, and excels in handling customer complaints with patience and empathy. Experienced in job card verification, ensuring all repairs are addressed, conducting road test analysis, and creating detailed inspection reports. Committed to delivering exceptional service quality and aiming to further enhance technical proficiency within a dynamic automotive environment.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Final Controller
GARGASH ENTERPRISES
Dubai
02.2025 - Current
- Conducted thorough post-service vehicle inspections to ensure repair quality and safety compliance.
- Performed road tests to assess brake performance, steering response, suspension integrity, and cruise control functionality.
- Executed safety checks on all key systems prior to customer delivery, adhering to workshop and manufacturer standards.
- Inspected underbody components for leaks, damage, or incomplete repairs using vehicle lifts.
- Verified accuracy of repair completion against job cards, service orders, and customer feedback.
- Collaborated with customers during joint test drives to diagnose concerns and enhance transparency.
- Ensured adherence to quality assurance protocols, minimising repeat repairs and enhancing customer satisfaction.
- Granted final approval for vehicle delivery, serving as the last line of quality control.
Quality Controller
ALI AND SONS MOTORS
Abu Dhabi
04.2023 - 12.2024
- Conducted comprehensive road tests on repaired and serviced vehicles, maintaining detailed records of results and recommendations.
- Examined vehicles prior to testing to ensure compliance with installation specifications for all equipment.
- Monitored mechanical performance by listening for abnormal noises and testing controls of various systems.
- Prepared and updated quality reports detailing findings, recommendations, and corrective measures.
- Executed daily quality control tests and provided hands-on technical support to team members.
- Collaborated with surveyors to assess reported damages or missing items, initiating job card requests.
- Compiled thorough inspection reports to inform management decision-making processes.
Workshop Controller
NATIONAL TAXI LLC
Dubai, UAE
03.2021 - 02.2023
- Conducted road tests with drivers to identify complaints and issues.
- Issued job cards to technicians with required skills.
- Inspected vehicles for mechanical problems as reported on job cards.
- Maintained up-to-date progress records for all vehicles under maintenance.
- Suggested improvements for vehicles failing inspections.
- Determined accident damage by checking for signs of repair work.
- Prepared detailed reports based on inspection findings for mechanics.
- Monitored technician performance, productivity, and efficiencies.
Service Advisor
AL ROWAIS AUTO GARAGE
Ajman
03.2018 - 12.2020
- Managed customer situations to enhance resolution rates and maintain retention.
- Ensured accurate communication across workshop, parts, reception, and quality control teams.
- Handled administrative tasks to support efficient service delivery.
- Streamlined service processes, boosting overall operational efficiency.
- Processed payments accurately and promptly, minimising errors in financial transactions.
- Issued job cards to qualified technicians based on required skills.
- Maintained up-to-date progress records for each vehicle under maintenance or repair.
- Prepared detailed reports from inspections for mechanics, highlighting necessary improvements.
Education
PLUS TWO - Science Education
CMRHSS Chennamangallur
India 06.2009 - 05.2011
Automobile Engineering - Engineering
University of Calicut
India 01.2012 - 04.2016
Skills
- Technical inspection expertise
- Clear and professional customer communication (explaining technical faults in simple language)
- Handling customer complaints and concerns with patience and empathy
- Strong problem-solving skills for balancing customer expectations and workshop capabilities
- Experienced in job card verification and ensuring all repairs/concerns are addressed
- Road test analysis
- Ability to create detailed inspection and test reports
Certification
- Nebosh IGC (Level 3), 06/01/21
- Industrial Training on Advanced Automobile Familiarization
- UAE Driving License- Manual, 05/01/21, 4192746
Languages
English
Hindi
Malayalam
Tamil
Personal Information
- Date of birth: 01/12/93
- Nationality: Indian
- Marital status: Married
Timeline
Final Controller
GARGASH ENTERPRISES
02.2025 - Current
Quality Controller
ALI AND SONS MOTORS
04.2023 - 12.2024
Workshop Controller
NATIONAL TAXI LLC
03.2021 - 02.2023
Service Advisor
AL ROWAIS AUTO GARAGE
03.2018 - 12.2020
Automobile Engineering - Engineering
University of Calicut
01.2012 - 04.2016
PLUS TWO - Science Education
CMRHSS Chennamangallur
06.2009 - 05.2011
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