Akhil Sreekumar
Abudhabi,UAE
Summary
Dedicated security professional with extensive expertise in premises surveillance, patrolling, and security procedures. Demonstrates exceptional English fluency, effective communication, and teamwork abilities. Highly adaptable and alert, with strong problem-solving skills and a keen understanding of customer needs analysis. Committed to maintaining safety and security while continuously seeking opportunities for professional growth.
Passionate with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.
Overview
3
3
years of professional experience
Work History
Security Officer
Knight Bridge Global Sec
Abu Dhabi, Western Region
12.2022 - Current
- PSBD License No: 20000889
- Maintained order by monitoring CCTV screens and reporting suspicious activities.
- Upheld strict access controls for ensuring building security.
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Patrolled premises regularly, contributing to safe work environment.
- Assisted in emergency evacuation drills, ensuring all staff understood procedures.
- Provided assistance during fire safety checks, improving overall workplace safety.
- Patrolled premises regularly, contributing to safe work environment.
- Coordinated with other officers on shift changes smoothly and effectively.
Customer Service Associate
KERELA
KERELA, Alappuzha
10.2021 - 11.2022
- Communicated clearly, promptly addressing customer concerns with accurate, timely responses
- Efficiently analyzed and resolved customer complaints with practical, satisfactory solutions
- Built rapport with customers through attentive listening and empathetic responses
- Kept thorough customer interaction records, identifying trends to enhance service.
- Showcased excellent listening skills when interacting with customers, leading to greater understanding of their needs.
- Enhanced customer satisfaction by providing timely and effective solutions.
Education
High School Diploma - Biology Science
GOVERNMENT VOCATIONAL HIGHER SECONDARY SCHOOL
03.2018
Bachelor of Arts - English Literature
Kerela University
INDIASkills
- Premises surveillance
- Patrolling
- Security procedures knowledge
- English fluency
- Team Work
- Effective Communication
- Adaptability
- Alertness
- Problem Solving
- Customer needs analysis
Languages
English
Fluent
Hindi
Intermediate
Malayalam
Native
Affiliations
- Reading
Timeline
Security Officer
Knight Bridge Global Sec
12.2022 - Current
Customer Service Associate
KERELA
10.2021 - 11.2022
High School Diploma - Biology Science
GOVERNMENT VOCATIONAL HIGHER SECONDARY SCHOOL
Bachelor of Arts - English Literature
Kerela University
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