AKHILA UDAYAN
oasis, Dubai
Summary
With 7 years of experience in the hotel and hospitality industry, i am a dedicated and detail oriented housekeeping professional. my expertise includes managing multiple tasks simultaneously ,effectively communicating with guest and staff,and maintaining a clean and organized environment.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Housekeeping supervisor
Conrad Dubai
12.2021 - Current
- Responsible for training new employees and existing staff
- Actively participate in the staff meetings and training sessions to enhance skills and knowledge in housekeeping practices and customer service
- Played an active role in preparing for forbes inspections,ensuring all necessary preparations were in place
- Monitoring and maintaining cleanliness standards-regularly inspect guest rooms, public spaces, and back-of-house areas to ensure that they meet cleanliness and hygiene standards
- Handling guest requests and complaints-often act as a point of contact for guests with special requests or complaints related to housekeeping services,responsible for addressing these issues promptly and ensuring guest satisfaction
- Overseeing and coordinating the work of housekeeping staff,this involves assigning tasks,monitoring work progress,providing guidance and training
- Conduct regular performance evaluations and provide feedback to housekeeping staff,also recommend disciplinary measures or provide recognition and rewards for exceptional performance
- Maintain records related to cleaning schedules,staff attendance,inventory levels, maintenance requests, and guest complaints.
Housekeeping Supervisor
The Oberoi Marrakech
, Morocco
11.2020 - 01.2021
- Pre-opening team
- Participated in the pre-opening experience of The Oberoi marrakech
- Train the team members about the standards and working procedures
- Make duty roaster for team members and assign individual duties
Guest Service Associate
The Oberoi Bangalore
, India
07.2017 - 10.2020
- Ensure security of guest rooms and privacy of guests
- Keep linen room stocked
- Responsible for ensuring hotel rooms and common areas are clean and tidy for guests
- Vacuum, clean ,dust and polish guest rooms
- Make beds, change sheets, remove and replace used towels and toiletries
- Restocking guest room amenities and supplies whenever required
- Assists guests when necessary
Education
Bachelor of computer application -
Mangalore university
06.2014 - 06.2017
Hospitality management -
Mangalore university
06.2014 - 06.2015
High School Diploma -
Government Higher Secondary School, thanneermukkom
06.2012 - 06.2014
Skills
- ONQ property management
- Opera
- Triton
- Microsoft office
- Interest Painting and Drawing , Reading, organizing
Timeline
Housekeeping supervisor
Conrad Dubai
12.2021 - Current
Housekeeping Supervisor
The Oberoi Marrakech
11.2020 - 01.2021
Guest Service Associate
The Oberoi Bangalore
07.2017 - 10.2020
Bachelor of computer application -
Mangalore university
06.2014 - 06.2017
Hospitality management -
Mangalore university
06.2014 - 06.2015
High School Diploma -
Government Higher Secondary School, thanneermukkom
06.2012 - 06.2014
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