Akitha Megasooriya
104/4A,Al khail heights,Dubai,UAE
Summary
Dedicated professional with extensive experience in customer service, adept at appointment scheduling, telephone handling, and cash handling. Proficient in introducing menus and offers, ensuring food safety and hygiene, and maintaining sanitisation procedures. Demonstrates strong competence in complaint handling with notable patience and tolerance. Career goal includes advancing within the hospitality industry while continually enhancing customer satisfaction.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Assistant
wellnest
Spring souk, Dubai, UAE
11.2024 - Current
- Greet customers when they enter the center.
- Answer customers' questions and assist with request.
- Taking care of hygiene and cleaning according to the highest quality standards.
- Restock and organize merchandise on the sales items.
- Resolve customer complaints and issues in the timely and professional manner
- Maintain cleanliness and readiness of therapy and reception areas according to center standards.
- Understand what the customer need and provide them with the necessary facilities.
FOH
Pizza Hut
Matale, Sri lanka
02.2023 - 06.2024
- Greet customers warmly and provide excellent customer service throughout their visit.
- Take accurate food and beverage orders, handle payments, and operate POS systems.
- Ensure the dining area, counters, and service stations are clean, organized, and well-stocked.
- Communicate effectively with kitchen and delivery staff to ensure timely and accurate orders.
- Handle customer inquiries, complaints, and feedback in a professional and friendly manner.
- Follow health, safety, and hygiene standards at all times.
- Assist with packaging and serving takeaway or delivery orders during busy periods.
- Support team members to maintain smooth and efficient restaurant operations.
Education
Advanced level of Art
Siri seevali collage
Matale/Sri lanka 01.2019 - 07.2021
Skills
- Appointment scheduling
- Telephone handling
- Cash handling
- Menu and offers introducing
Customer service
- Sanitization procedures
- Complaint handling competence
- Patience and tolerance
- Food safety and hygiene
- Restocking and organizing sales or service items
Timeline
Assistant
wellnest
11.2024 - Current
FOH
Pizza Hut
02.2023 - 06.2024
Advanced level of Art
Siri seevali collage
01.2019 - 07.2021