Akrima Salik
Abu Dhabi,Abu Dhabi
Summary
Dedicated customer service professional with expertise in managing complex customer service situations through outstanding communication skills. Proficient in processing reservations from various channels, including email, telephone, fax, and central reservation systems. Skilled in handling guest arrivals and departures, cancellation management, and reservation billing. Committed to providing accurate information and enhancing customer satisfaction.
Overview
11
11
years of professional experience
Work history
Reservation Agent
Armed Forces Officers Club And Hotel( Erth Abudhabi)
Abudhabi , United Arab Emirates
12.2021 - Current
- process reservation by email,telephone,Fax or central reservation system
- Dealt with high volume calls and emails competently to meet service target
- knows the selling status ,rates, and benifits of all packages plan.
Room Service Order Taker
ERTH Abu Dhabi(Formerly Officers Club & Hotel)
Abu Dhabi, United Arab Emirates
06.2017 - 10.2021
- Able to answer Multi Callers at one time
- Responsible in taking guest's food and Beverages orders, communicate in friendly manners
- Process forms of payment for goods and services to include room charges, credit cards and cash
Room Service Waitress
ERTH Abu Dhabi (Fomerly Officers Club & Hotel)
Abu Dhabi, United Arab Emirates
10.2014 - 03.2015
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Set Trays and delivering items to guest rooms in an attentive manner and ensuring to provide excellent quality service as per the hotel standard
Education
IATA Certificate - Airline Cabin Crew Training
WingsWay Training Institute
Dubai United Arab Emirates IATA Certificate - Passenger Ground Service
WingsWay Training Institute
Dubai United Arab Emirates IATA certificate - Airport Operation Fundamentals
Blue Ocean Academy
Dubai United Arab Emirates Airline Customer Service
WingsWays Training Institute
Dubai United Arab EmiratesSkills
- provide accurate information regarding customer service concerns
- use of outstanding communication skills to handle complex customer service situation
- process reservation from the sales office, & other hotel department & travel agents
- process reservation by email , telephone, Fax & Central reservation system
- assisted guest arrivals & departure
- Cancellation management
- Reservation billing
Accomplishments
- completed 90 hrs internship in Sharjah international Airport (august 10-27 2022)
- completed 120 hrs training as a Receptionest @ Armed forces officers club & hotel
Personal Information
April 04 1985
Personal Information
Nationality: Filipino
Timeline
Reservation Agent
Armed Forces Officers Club And Hotel( Erth Abudhabi)
12.2021 - Current
Room Service Order Taker
ERTH Abu Dhabi(Formerly Officers Club & Hotel)
06.2017 - 10.2021
Room Service Waitress
ERTH Abu Dhabi (Fomerly Officers Club & Hotel)
10.2014 - 03.2015
IATA Certificate - Airline Cabin Crew Training
WingsWay Training Institute
IATA Certificate - Passenger Ground Service
WingsWay Training Institute
IATA certificate - Airport Operation Fundamentals
Blue Ocean Academy
Airline Customer Service
WingsWays Training Institute
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