Aksa Mariam Poulose
Dubai,United Arab Emirtates
Summary
Data-driven Analyst with 3+ years’ experience in advanced data analysis, statistical modeling, and process improvement. Skilled in SQL, Python, Power BI, and Tableau, with expertise in requirements gathering and stakeholder collaboration. Proficient in both qualitative and quantitative research, KPI tracking, and agile methodologies. Committed to delivering actionable insights that drive strategic decisions and improve organizational performance.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Business Analyst (Consulting Project)
World Vision Australia
Melbourne
2024.06 - 2025.02
- Collaborated with World Vision Australia to analyze donor engagement and retention strategies, enhancing long-term donation outcomes.
- Utilized Python and SQL to clean, process, and analyze large donor datasets, identifying trends in donor behavior, churn rates, and engagement frequency.
- Developed and implemented key performance indicators (KPIs) to track donor lifecycle, retention metrics, and campaign effectiveness.
- Created data visualizations and insight reports to communicate actionable findings, aligning recommendations with organizational goals.
- Delivered a comprehensive strategic report and presentation to stakeholders, providing practical recommendations to improve donor engagement and increase recurring contributions.
Business Analyst (Consultancy Project)
Australian Business Consultancy Deakin University
Melbourne
2023.10 - 2024.07
- Collaborated in a small consultancy team to analyze a real-world business problem provided by an Australian organization, applying strategic frameworks and data analysis to develop actionable solutions.
- Conducted stakeholder interviews and client liaison sessions to gather requirements, understand business context, and align recommendations with organizational goals.
- Led weekly team meetings and coordinated project tasks to ensure timely progress and quality deliverables under the supervision of an industry mentor.
- Delivered comprehensive final reports and presentations to client organizations, proposing tailored strategies that addressed key challenges and supported business growth.
Team Member
Woolworths Metro
Melbourne, Australia
2023.09 - 2025.05
- Streamlined checkout processes to improve transaction efficiency and customer satisfaction.
- Maintained stock accuracy and pricing integrity through regular shelf audits and markdown management.
- Monitored product freshness using date tracking, contributing to waste reduction and quality control.
Business Analyst – Academic Program Development
Centre for Thinking, Language and Communication, Plaksha University
Mohali, India
2022.05 - 2023.02
- Led requirements elicitation sessions with cross-functional stakeholders to define business and user needs for a new interdisciplinary academic program.
- Translated stakeholder inputs into detailed functional specifications and documentation to support curriculum design and approval workflows.
- Designed and mapped process flows to enhance visibility, streamline curriculum development, and ensure alignment with institutional objectives.
- Coordinated end-to-end project implementation by managing stakeholder communications, tracking milestones, and resolving delivery roadblocks to ensure on-time program launch.
Consultant
Centre of Excellence in Teacher Education, TISS
Mumbai, India
2021.03 - 2022.03
- Consulted on a collaborative report by Education International Asia-Pacific and the International Labour Organisation (ILO), analysing the impact of COVID-19 on education and teaching in the region, providing key insights to inform policy discussions.
- Conducted 25+ qualitative interviews with educators and stakeholders to gather firsthand perspectives on pandemic-related challenges, contributing to a comprehensive, data-driven analysis.
- Coordinated with multiple stakeholders to ensure the timely and accurate delivery of project objectives, facilitating effective collaboration and knowledge-sharing.
- Synthesised research findings into actionable recommendations for the ILO, supporting evidence-based policymaking and strategic planning for the future of education.
- Https://tiss.ac.in/uploads/files/Impact_of_Covid19_Future_of_Work_.pdf
Research Assistant
Dr. Divya Kannan- Assistant Professor, Shiv Nadar University
Delhi
2021.01 - 2021.12
- Translated and transcribed extensive interviews during the initial stages of the book Contested Childhoods: Caste and Education in Colonial Kerala (Cambridge University Press 2024), contributing to the foundational research of the book.
Research Analyst
Evolve Back Resorts (Responsible Tourism Division)
Bangalore
2019.05 - 2019.12
- Conducted independent field research involving students, teachers, and parents to evaluate the outcomes of a CSR-funded English Phonics program across three adopted government schools.
- Analyzed qualitative data to assess program effectiveness and stakeholder satisfaction, identifying key challenges and areas for improvement.
- Delivered a comprehensive impact report to senior management, which was escalated to the partner organization for strategic review.
- Acted as an external consultant during program evaluation, providing data-driven recommendations to improve program delivery and learning outcomes.
Education
Master of Business Analytics
Deakin University
Melbournbe 2023.03 - 2024.11
Master of Arts in Education
Tata Institute of Social Sciences (TISS)
Mumbai 2020.08 - 2022.07
Bachelor of Arts (Honours) in Sociology & Anthropology
Ashoka University
India 2017.08 - 2020.05
Skills
- Data Analysis & Statistical Modelling (SQL, Python, R, SPSS)
- Data Visualisation & Business Intelligence (Power BI, Tableau)
- Requirement Gathering & Documentation (BRD, FRD, BPMN)
- Stakeholder Engagement & Workshop Facilitation
- Qualitative & Quantitative Research Methodologies
- Survey Design & Stakeholder Interviews
- KPI Development & Performance Tracking
- Agile & Scrum Methodologies (JIRA)
- Market Research & Competitive Analysis
- Policy & Program Evaluation
- Tools: Excel (Advanced), Salesforce, SAP, Google Analytics
Accomplishments
- Institute Gold Medal to the Best Student, M.A in Education (2020-22) | Tata Institute of Social Science, Mumbai
- Co-Founder of the Ashoka University Sociology and Anthropology Society 2019-2020
- Part of Ashoka University Dean’s list (above 3.65 GPA) for 2nd, 3rd ,5th and 6th semester
- Best outgoing student of St. Mary’s School, 2017 | St. Mary’s School
- Vice School Captain (2015-16) & School Captain (2016-17)
Timeline
Business Analyst (Consulting Project)
World Vision Australia
2024.06 - 2025.02
Business Analyst (Consultancy Project)
Australian Business Consultancy Deakin University
2023.10 - 2024.07
Team Member
Woolworths Metro
2023.09 - 2025.05
Master of Business Analytics
Deakin University
2023.03 - 2024.11
Business Analyst – Academic Program Development
Centre for Thinking, Language and Communication, Plaksha University
2022.05 - 2023.02
Consultant
Centre of Excellence in Teacher Education, TISS
2021.03 - 2022.03
Research Assistant
Dr. Divya Kannan- Assistant Professor, Shiv Nadar University
2021.01 - 2021.12
Master of Arts in Education
Tata Institute of Social Sciences (TISS)
2020.08 - 2022.07
Research Analyst
Evolve Back Resorts (Responsible Tourism Division)
2019.05 - 2019.12
Bachelor of Arts (Honours) in Sociology & Anthropology
Ashoka University
2017.08 - 2020.05