Summary
Overview
Work History
Education
Skills
Timeline
Generic

Akshat Paliwal

Dubai

Summary

Highly reliable and focused Logistics Operation specialist, adept in technology proficiency and leadership, enhanced delivery performance by 90% through effective performance monitoring and team management. Excelled in customer service and cost management, ensuring operational excellence and compliance across multiple locations.

Overview

8
8
years of professional experience

Work History

Assistant Manager Operations

Jeebly LLC
04.2024 - Current
  • Oversee daily logistics operations ensuring timely and efficient delivery of shipments.
  • Coordinate with dispatch centers in Dubai, Abu Dhabi, Alain and Sharjah/Northern to manage LM/FM Operations.
  • Ensure proper handling of Cash on Delivery (COD) orders and oversee reconciliation processes.
  • Lead and supervise the TL/ Dispatcher/ Receiver, provide guidance and support as needed.
  • Conduct regular team meetings to address issues, provide updates, and maintain high team morale.
  • Maintain and update high-volume data resources in both paper and electronic formats.
  • Ensure accurate record-keeping of shipments, deliveries, and inventory.
  • Provide exemplary customer service, addressing and resolving customer inquiries and complaints promptly.
  • Maintain strong relationships with clients to ensure satisfaction and repeat business.
  • Monitor key performance indicators (KPIs) to assess the efficiency and effectiveness of logistics operations.
  • Implement strategies for continuous improvement in logistics operations.
  • Promote and enforce safety standards in all logistics operations.
  • Prepare and present regular reports on logistics performance, including NPR and NDR analysis.
  • Monitor and manage logistics costs, identifying opportunities for cost savings without compromising service quality.
  • Utilize logistics management systems (LMS) and warehouse management systems (WMS) for efficient operations.
  • Address and resolve operational issues promptly to minimize disruptions.
  • Coordinate with warehouse staff for efficient inventory control and management.
  • Provide weekly updates to management on projects (Cartlow, DOD, Mums Word, Mom Store, BFL, Aster, DOD) & performance progress.


Team Leader, Logistics

Jeebly LLC
07.2022 - 04.2024
  • Manage a team of field executive’s (Bike Rider/Car/ Van Drivers) and Dispatch Executive’s.
  • Manage Last Mile Delivery/ First Mile Operations for Dubai.
  • Monitoring and planning daily pickup operations within defined SLA and creating Pickup sheet on Shipsy.
  • Manage Last Mile Delivery, Create Run sheet, Pickup sheet on Shipsy.
  • Controlling tardiness and absenteeism among the riders and ensuring the adherence of hygiene standards and Standard Operating Procedures.
  • Create daily MIS reports- daily delivery reports and LM /FM report to be shared with Seniors/Account Management.
  • Conducting regular meetings with the direct subordinates to discuss issues, concerns, and updates.
  • Managed a diverse team, ensuring clear communication and collaboration for successful LM/FM Operations.

Senior Executive (Hub Ops- LM)

Flipkart Internet Private
08.2018 - 04.2022
  • Manage a big team of field executives and off roll TL’s/Sorter’s
  • Conducting daily team huddles for individual performance & hub performance and training of processes.
  • Manage Last Mile Delivery, Create Run sheet, Pickup sheet on ERP and manage Line Haul- Inbound, outbound, RTO/RVP.
  • On boarding New Kirana stores as a delivery partner. And manage stores load allocation and its metrics.
  • Identify manage and solve grievances of entire team.
  • Create daily MIS reports- daily delivery reports, Daily activity, Undelivered shipment, Day zero,Daily cash collection, cash deposition and LM report to be shared with senior management.
  • Increased Delivery Performance 90% through performance monitoring and regular training.

Team Lead

Delhivery Private Limited
02.2017 - 07.2018
  • Manage last mile delivery operations for a dispatch center by examining items, destination,and delivery timeline.
  • l Monitor and supervise the dispatch workers to ensure that delivery operations are conducted as per the required SLA.
  • Coached team & field executive in techniques necessary to complete job tasks.
  • Ensure proper collaboration among multiple dispatch centers.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Manage cash/accounts and preparation of delivery and inventory reports.

Education

MBA - Operations & Product Management

Subharti University Distance Learning
Meerut
07.2021

Bachelor of Science - Computer Science

Dr. B.R.A. University
Agra
06.2016

Sr. Secondary -

U.P Board
06.2013

High School -

U.P. Board
06.2011

Skills

  • Performance Monitoring
  • Reporting and Analysis
  • Problem Solving
  • Communication Skills
  • Leadership and Team Management
  • Compliance and safety
  • Cost Management
  • Technology Proficiency
  • Customer Service
  • Data Management
  • Time Management
  • Adaptability

Timeline

Assistant Manager Operations

Jeebly LLC
04.2024 - Current

Team Leader, Logistics

Jeebly LLC
07.2022 - 04.2024

Senior Executive (Hub Ops- LM)

Flipkart Internet Private
08.2018 - 04.2022

Team Lead

Delhivery Private Limited
02.2017 - 07.2018

MBA - Operations & Product Management

Subharti University Distance Learning

Bachelor of Science - Computer Science

Dr. B.R.A. University

Sr. Secondary -

U.P Board

High School -

U.P. Board

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Akshat Paliwal