Akshat Paliwal
Dubai
Summary
Highly reliable and focused Logistics Operation specialist, adept in technology proficiency and leadership, enhanced delivery performance by 90% through effective performance monitoring and team management. Excelled in customer service and cost management, ensuring operational excellence and compliance across multiple locations.
Overview
8
8
years of professional experience
Work History
Assistant Manager Operations
Jeebly LLC
Dubai, United Arab Emirates
04.2024 - Current
- Oversee daily logistics operations ensuring timely and efficient delivery of shipments.
- Coordinate with dispatch centers in Dubai, Abu Dhabi, Alain and Sharjah/Northern to manage LM/FM Operations.
- Ensure proper handling of Cash on Delivery (COD) orders and oversee reconciliation processes.
- Lead and supervise the TL/ Dispatcher/ Receiver, provide guidance and support as needed.
- Conduct regular team meetings to address issues, provide updates, and maintain high team morale.
- Maintain and update high-volume data resources in both paper and electronic formats.
- Ensure accurate record-keeping of shipments, deliveries, and inventory.
- Provide exemplary customer service, addressing and resolving customer inquiries and complaints promptly.
- Maintain strong relationships with clients to ensure satisfaction and repeat business.
- Monitor key performance indicators (KPIs) to assess the efficiency and effectiveness of logistics operations.
- Implement strategies for continuous improvement in logistics operations.
- Promote and enforce safety standards in all logistics operations.
- Prepare and present regular reports on logistics performance, including NPR and NDR analysis.
- Monitor and manage logistics costs, identifying opportunities for cost savings without compromising service quality.
- Utilize logistics management systems (LMS) and warehouse management systems (WMS) for efficient operations.
- Address and resolve operational issues promptly to minimize disruptions.
- Coordinate with warehouse staff for efficient inventory control and management.
- Provide weekly updates to management on projects (Cartlow, DOD, Mums Word, Mom Store, BFL, Aster, DOD) & performance progress.
Team Leader, Logistics
Jeebly LLC
Dubai, United Arab Emirates
07.2022 - 04.2024
- Manage a team of field executive’s (Bike Rider/Car/ Van Drivers) and Dispatch Executive’s.
- Manage Last Mile Delivery/ First Mile Operations for Dubai.
- Monitoring and planning daily pickup operations within defined SLA and creating Pickup sheet on Shipsy.
- Manage Last Mile Delivery, Create Run sheet, Pickup sheet on Shipsy.
- Controlling tardiness and absenteeism among the riders and ensuring the adherence of hygiene standards and Standard Operating Procedures.
- Create daily MIS reports- daily delivery reports and LM /FM report to be shared with Seniors/Account Management.
- Conducting regular meetings with the direct subordinates to discuss issues, concerns, and updates.
- Managed a diverse team, ensuring clear communication and collaboration for successful LM/FM Operations.
Senior Executive (Hub Ops- LM)
Flipkart Internet Private
Agra
08.2018 - 04.2022
- Manage a big team of field executives and off roll TL’s/Sorter’s
- Conducting daily team huddles for individual performance & hub performance and training of processes.
- Manage Last Mile Delivery, Create Run sheet, Pickup sheet on ERP and manage Line Haul- Inbound, outbound, RTO/RVP.
- On boarding New Kirana stores as a delivery partner. And manage stores load allocation and its metrics.
- Identify manage and solve grievances of entire team.
- Create daily MIS reports- daily delivery reports, Daily activity, Undelivered shipment, Day zero,Daily cash collection, cash deposition and LM report to be shared with senior management.
- Increased Delivery Performance 90% through performance monitoring and regular training.
Team Lead
Delhivery Private Limited
Firozabad
02.2017 - 07.2018
- Manage last mile delivery operations for a dispatch center by examining items, destination,and delivery timeline.
- l Monitor and supervise the dispatch workers to ensure that delivery operations are conducted as per the required SLA.
- Coached team & field executive in techniques necessary to complete job tasks.
- Ensure proper collaboration among multiple dispatch centers.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Manage cash/accounts and preparation of delivery and inventory reports.
Education
MBA - Operations & Product Management
Subharti University Distance Learning
Meerut07.2021
Bachelor of Science - Computer Science
Dr. B.R.A. University
Agra06.2016
Sr. Secondary -
U.P Board
06.2013
High School -
U.P. Board
06.2011
Skills
- Performance Monitoring
- Reporting and Analysis
- Problem Solving
- Communication Skills
- Leadership and Team Management
- Compliance and safety
- Cost Management
- Technology Proficiency
- Customer Service
- Data Management
- Time Management
- Adaptability
Timeline
Assistant Manager Operations
Jeebly LLC
04.2024 - Current
Team Leader, Logistics
Jeebly LLC
07.2022 - 04.2024
Senior Executive (Hub Ops- LM)
Flipkart Internet Private
08.2018 - 04.2022
Team Lead
Delhivery Private Limited
02.2017 - 07.2018
MBA - Operations & Product Management
Subharti University Distance Learning
Bachelor of Science - Computer Science
Dr. B.R.A. University
Sr. Secondary -
U.P Board
High School -
U.P. Board