Akshatha BS

· Representing people applying for entry into the country and negotiate on behalf of clients.

· Keeping up to date with alterations to immigration laws.

· Meeting with prospective and extant clients to gauge which services they require.

· Providing clients with all pertinent documentation.

· Assisting clients with the completion of paperwork and ensuring that this is submitting on time.

· Verifying the authenticity of paperwork and supporting documents.

Preparing and providing invoices for your services.

· Troubleshooting the processing issues related to banking query.

· Determine the eligibility, contacted borrowers to obtain necessary documentation needed as per concerned guidelines.

· Helping clients to provide solution over the call.

· Notifying Quality Assurance personnel of production flaws.

Creating quality process reports & Implementation of procedures.

· Training newly hired batch agents.

· Handing a batch of 15-20 agents and keeping a track of daily attendance and Id creation and access to the required software.

· Conducting review meetings after every batch regarding the performance and Quality Assurance.

· Develop a schedule to assess training needs and track the compile collected data.

Create training strategies, initiatives, and materials

· Answering incoming calls regarding the product, convincing skill.

· Helping customer to provide solution over the call.

· Worked as software Technician.

* Delivering Customer Satisfactions. (CSAT)