Akshay Anil
Summary
Educated professional with a strong desire to deliver outstanding client experiences. Used to working hard and driving rapport with employees and customers alike. Pursuing a Customer Service Executive position with Amber clinics.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
Amber Clinics
2023.08 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Welcomed large volume of guests and improved overall customer service.
- Maintained accurate cash handling practices while efficiently serving customers.
- Completed day-to-day duties accurately and efficiently.
- Managed daily workflow of tasks assigned by supervisors.
Assistant Manager
MY G Digital
Kerala
2023.03 - 2023.07
- Assisting the Business Manager in organizing, planning and implementing strategy
- Coordinating day-to-day operations
- Ensuring that company guidelines are followed.
- Processing billing
- Managed customer service inquiries and complaints in a timely manner.
Accounts Manager
Bharti Airtel
Kerala
2022.08 - 2023.01
- Conducted research to identify new markets.
- Maintained a database of current guests and prospective clients for future reference.
- Developed relationships with travel agents and corporate accounts for repeat business opportunities.
- Generated sales by prospecting leads, cold-calling and closing deals.
Administration Assistant
Indian Excellent School
Sharjah
2020.01 - 2020.06
- Provided administrative support to management team.
- Performed data entry tasks accurately within specified timeframes.
- Answered incoming calls in a professional manner.
- Organized and maintained files, including electronic records.
Education
Diploma in Warehouse And Procurement Management (TUV SUD) - Logistics Management
International School of Skill Development
Kochi, Kerala, India2023-10
Bachelor of Arts - Commerce
Bharathiyar University
Coimbatore2018-06
Professional Diploma in Computerised Financial Accounting - Accounting
University of Kerala
Kerala , India2018-02
Skills
- POS system expertise
- Customer Service
- Cash Register Operation
- Complex Problem-Solving
- Sales expertise
- Documentation and recordkeeping
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Timeline
Customer Service Executive
Amber Clinics
2023.08 - Current
Assistant Manager
MY G Digital
2023.03 - 2023.07
Accounts Manager
Bharti Airtel
2022.08 - 2023.01
Administration Assistant
Indian Excellent School
2020.01 - 2020.06
Diploma in Warehouse And Procurement Management (TUV SUD) - Logistics Management
International School of Skill Development
Bachelor of Arts - Commerce
Bharathiyar University
Professional Diploma in Computerised Financial Accounting - Accounting
University of Kerala