AKSHAY DAS
Sales & Customer Relationship Executive
Dubai,UAE 🇦🇪
Summary
Dedicated Sales and Customer Relationship professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Sales And Customer Relationship Executive
JUMBO L L C
Dubai, UAE 🇦🇪
09.2019 - Current
- Prospectpotentialcustomersthroughemail phone and-in-person contact and maintain a solid 60% conversion rate
- Communicated with customers to ensure product understanding, answer questions, and facilitate conflict resolution
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Performing against customer service KPI's and SLA's
- Proven track record in delivering high standards of customer service over the phone would be ideal
- Excellent verbal and written communication abilities
- Liaising with Quality Assurance, Compliance and Technical Teams to enhance customer communications
- Deal with complex customer situations and aggrieved, angry and frustrated customers
- Confidence to make decisions (often under pressure), exercise judgmentand use initiative
- Managed and enhanced relationships with the existing and prospective clients of the company
- Processing the customer requirement by switching the inquiries to the concerned division to ensure the customer experience and to boost sales
- Successfully Completed Online Chat Agent Training At Sharaf DG
- Maintained and updated database of all customers with relevant and key contacts
- Encourage clients to upgrade their existing packages and to purchase additional offerings.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Increased customer satisfaction by resolving issues.
Sales Team Leader
Royal Enfield Showroom
Trivandrum , India
09.2016 - 08.2019
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information
- Forecasted sales to management and collaborated to build effective sales team
- Built strong team by recruiting and developing top sales talent
- Expanded company customer base and cemented market presence by implementing strategic sales plans
- Expanded company customer base and cemented market presence by implementing strategic sales plans
- Supported stores conducting sales promotions and special events
- Successfully complete Sales training @ Concept Bikes Royal Enfield.
- Refined team workflows to better capitalize on individual strengths and maximize market share.
Education
Bachelor of Technology - Computer Science
Travancore
Engineering College
India 07.2013 - 03.2016
Diploma - Computer Science And Engineering
Noorul Islam Polytechnic College
India 07.2010 - 05.2013
Skills
Target Market and Business Penetration
Customer relationship building
Sales initiatives and techniques
Executive sales strategies
Additional Information
- DRIVING LICENSE UAE 🇦🇪 & INDIA 🇮🇳
Timeline
Sales And Customer Relationship Executive
JUMBO L L C
09.2019 - Current
Sales Team Leader
Royal Enfield Showroom
09.2016 - 08.2019
Bachelor of Technology - Computer Science
Travancore
Engineering College
07.2013 - 03.2016
Diploma - Computer Science And Engineering
Noorul Islam Polytechnic College
07.2010 - 05.2013