AKSHAY DAS
Sales & Customer Relationship Executive
Dubai,UAE 🇦🇪
Summary
Dedicated Sales and Customer Relationship professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Sales And Customer Relationship Executive
JUMBO L L C
Dubai, UAE 🇦🇪
09.2019 - Current
- Prospectpotentialcustomersthroughemail phone and-in-person contact and maintain a solid 60% conversion rate
- Communicated with customers to ensure product understanding, answer questions, and facilitate conflict resolution
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Performing against customer service KPI's and SLA's
- Proven track record in delivering high standards of customer service over the phone would be ideal
- Excellent verbal and written communication abilities
- Liaising with Quality Assurance, Compliance and Technical Teams to enhance customer communications
- Deal with complex customer situations and aggrieved, angry and frustrated customers
- Confidence to make decisions (often under pressure), exercise judgmentand use initiative
- Managed and enhanced relationships with the existing and prospective clients of the company
- Processing the customer requirement by switching the inquiries to the concerned division to ensure the customer experience and to boost sales
- Successfully Completed Online Chat Agent Training At Sharaf DG
- Maintained and updated database of all customers with relevant and key contacts
- Encourage clients to upgrade their existing packages and to purchase additional offerings.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Increased customer satisfaction by resolving issues.
Sales Team Leader
Royal Enfield Showroom
Trivandrum , India
09.2016 - 08.2019
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information
- Forecasted sales to management and collaborated to build effective sales team
- Built strong team by recruiting and developing top sales talent
- Expanded company customer base and cemented market presence by implementing strategic sales plans
- Expanded company customer base and cemented market presence by implementing strategic sales plans
- Supported stores conducting sales promotions and special events
- Successfully complete Sales training @ Concept Bikes Royal Enfield.
- Refined team workflows to better capitalize on individual strengths and maximize market share.
Education
Bachelor of Technology - Computer Science
Travancore
Engineering College
India 07.2013 - 03.2016
Diploma - Computer Science And Engineering
Noorul Islam Polytechnic College
India 07.2010 - 05.2013
Skills
Target Market and Business Penetration
Additional Information
- DRIVING LICENSE UAE 🇦🇪 & INDIA 🇮🇳
Timeline
Sales And Customer Relationship Executive
JUMBO L L C
09.2019 - Current
Sales Team Leader
Royal Enfield Showroom
09.2016 - 08.2019
Bachelor of Technology - Computer Science
Travancore
Engineering College
07.2013 - 03.2016
Diploma - Computer Science And Engineering
Noorul Islam Polytechnic College
07.2010 - 05.2013
Similar Profiles
Martine LouisMartine Louis
Housekeeping at JumboHousekeeping at Jumbo
SCARLETT HUSSEYSCARLETT HUSSEY
Cert III Childcare at Jumbo Early LearningCert III Childcare at Jumbo Early Learning
Tan Xiang LongTan Xiang Long
Senior Chef at JUMBO GroupSenior Chef at JUMBO Group
Alyaa Mohammad Obaid AlGhufliAlyaa Mohammad Obaid AlGhufli
Director of engineering affairs Department at Um Al Qwain MunicibalityDirector of engineering affairs Department at Um Al Qwain Municibality
Shamreena A K MohammedShamreena A K Mohammed
Data entry at Digitex TechnologiesData entry at Digitex Technologies