AKSHAY GANGWANI
Dubai,UAE
Summary
Results-driven manager with strong leadership and organizational skills, effectively guiding cross-functional teams to achieve project goals. Proven track record in managing company operations and driving business growth through strategic initiatives. Expertise in fostering collaboration and enhancing communication across departments to optimize performance.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work history
Assistant manager
ASICS (APPAREL GROUP)
Dubai
09.2025 - Current
- Provided excellent customer service leading to repeat business and customer loyalty.
- Created a positive work environment, resulting in higher employee morale.
- Improved customer service by implementing new procedures and protocols.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Increased staff productivity by providing comprehensive training programmes.
- Managed daily operations to ensure smooth running of the shop floor.
- Handled customer complaints effectively, restoring trust in our brand.
- Delegated tasks to team members efficiently improving overall productivity.
- Monitored sales performance regularly adjusting strategies as required.
Retail Sales Associate
Athlete's Co
Dubai, UAE
10.2021 - 08.2025
- Resolved customer queries using active listening and problem-solving skills
- Worked flexibly across multiple customer access points
- Worked checkout and floor sales during peak seasonal trade periods
- Monitored fitting rooms, assisting customers with sizes and recommendations to facilitate purchasing decisions
- Collaborated with team members to achieve targets and contribute to a positive working environment
Retail Sales Associate
Hypermarche exclusive (T Choithram)
Dakar
10.2018 - 02.2020
- Adapted quickly to new products and changes in stock, ensuring seamless service delivery
- Built rapport with regular customers, creating a loyal customer base and enhancing store atmosphere
- Developed strong product knowledge through ongoing training and self-initiated learning
- Coordinated with the merchandising team to set up attractive displays and seasonal promotions
- Conducted inventory checks, ensuring accurate stock levels and identifying discrepancies promptly
Education
HSC - Commerce
APG English School
Ahmedabad, India 04.2017 - 04.2018
Skills
- Complaint resolution
- Product knowledge
- Client relationship building
- Sales reporting analysis
- Refund and exchange processing
- POS Systems
- Loss prevention
- Cross-Selling proficiency
- Customer Service
Languages
English
French
Timeline
Assistant manager
ASICS (APPAREL GROUP)
09.2025 - Current
Retail Sales Associate
Athlete's Co
10.2021 - 08.2025
Retail Sales Associate
Hypermarche exclusive (T Choithram)
10.2018 - 02.2020
HSC - Commerce
APG English School
04.2017 - 04.2018