Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
background-images

AKSHAY K

Abu Dhabi

Summary

Results-driven IT Support Engineer with 8 years of experience in IT support, infrastructure management, and network security. Skilled in leading teams, optimizing IT operations, and implementing technology solutions to improve business efficiency. Expertise in Microsoft technologies, Windows, Printers, Access Points, and MikroTik, with a solid background in network, hardware, and software troubleshooting. A proactive leader with strong communication and collaboration skills, able to bridge the gap between technical teams and business needs. Experienced in team training, vendor coordination, and ensuring smooth IT operations. Committed to enhancing cybersecurity, driving digital transformation, and aligning IT with business goals. Ensured effective coordination between clients, vendors, and internal teams, delivering projects on time and meeting client expectations. Led a team in the installation and configuration of IT infrastructure, including computers, printers, routers, firewalls, switches, and telephone systems. Independently communicated with clients, conducting meetings to understand their IT requirements and ensuring smooth installation and setup. Possess a foundational understanding of Fortinet firewall implementation and configuration, including policy creation, VLAN and interface management. Provided technical consultation and support, addressing client concerns and ensuring optimal performance of IT systems. Delivered exceptional customer service and achieved positive outcomes.

Overview

10
10
years of professional experience

Work History

IT Support Engineer

Online it solutions Est.
Abu Dhabi
01.2023 - Current
  • Consistently delivered exceptional customer service by effectively addressing client concerns and resolving issues in a professional and timely manner
  • Led a team in the installation and configuration of IT infrastructure, including computers, printers, routers, firewalls, switches, and telephone systems
  • Independently communicated with clients, conducting meetings to understand their IT requirements and ensuring smooth installation and setup
  • Provided technical consultation and support, addressing client concerns and ensuring optimal performance of IT systems
  • Ensured effective coordination between clients, vendors, and internal teams, delivering projects on time and meeting client expectations

Audio Visual Engineer

ADNOC Onshore
Abu Dhabi
01.2020 - 01.2023
  • Managed and coordinated high-profile meetings for VPs, senior managers, and executives, ensuring seamless audio-visual support for critical discussions
  • Set up and maintained audio-visual equipment to deliver clear sound and visuals, enhancing meeting effectiveness
  • Liaised with executives, IT teams, and external vendors to ensure smooth technical operations during corporate events
  • Provided real-time troubleshooting and technical assistance, ensuring zero disruptions in high-stakes meetings

Electronics and Instrumentation Engineer

Jayem Automotives Pvt Ltd.
Coimbatore
01.2015 - 01.2018
  • Gained foundational knowledge of engine systems, testing procedures, and troubleshooting techniques
  • Contributed to circuit design and troubleshooting, including PCB soldering
  • Acquired expertise in OBD calibration and its role in engine performance optimization
  • Worked on a dual clutch transmission project, gaining insights into passenger car transmission controls
  • Developed wiring harnesses for 2.2L Diesel Engines, enhancing understanding of engine harness design and troubleshooting

Education

Diploma - Mechatronics Engineering

GTTI
01.2015

Electronics and Communication Engineering -

RVS COLLEGE OF ENGINEERING
01.2023

Skills

  • Project Management
  • Technical Support
  • Teamwork
  • Time Management
  • Leadership
  • Effective Communication
  • Critical Thinking
  • CCTV systems installation, configuration, and troubleshooting
  • Wi-Fi infrastructure implementation and management
  • PBX systems troubleshooting and configuration
  • Connecting and configuring printers and scanners
  • Audio-visual equipment setup and maintenance
  • Real-time troubleshooting and technical assistance
  • Data storage and integrity management

Languages

English
Hindi
Tamil
Malayalam

Personal Information

Driving License: UAE Driving License, Indian Driving License

Timeline

IT Support Engineer

Online it solutions Est.
01.2023 - Current

Audio Visual Engineer

ADNOC Onshore
01.2020 - 01.2023

Electronics and Instrumentation Engineer

Jayem Automotives Pvt Ltd.
01.2015 - 01.2018

Diploma - Mechatronics Engineering

GTTI

Electronics and Communication Engineering -

RVS COLLEGE OF ENGINEERING

Similar Profiles

CREATE PROFILE
AKSHAY K