Akshay Posture
Dubai Silicon Oasis,+971
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in Integration Support Officer position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Senior Excecutive-Planning&Operations
Servify
Mumbai, India
11.2019 - Current
- Checked software for errors and coded updates to fix problems.
- Oversaw programming and quality assurance functions for software team.
- Exhibited software development best practices to achieve and surpass KPIs.
- Developed processes governing software testing, validation and defect resolution.
- Produced clean, error-free code in line with internal quality standards.
- Supported large-scale systems with secure, well-performing software systems.
- Reviewed, validated and automated testing to improve code quality.
- Conducted rigorous root-cause analyses to identify and correct software issues.
Technical Support Engineer
B2X
Mumbai, India
08.2018 - 10.2019
- Resolved 15+ customer requests per day, exceeding company target by 2%.
- Supported clients through face to face meetings, professional telephone and email correspondence,
- Supported customer processes by providing recommendations on product use.
- Ensured prompt, flexible, customer-focused engineering support, exceeding average customer satisfaction score by 5%.
- Used technical knowledge to identify and source components and services with 90% accuracy.
- Consistently achieved required SLAs.
- Trained and developed 5 junior engineers to consistently exceed customer service KPIs.
- Assisted sales team with technical presentations and aftersales support.
Education
Bachelor Computer Application - Information Technology
Yeshwantrao Chavan
Mumbai, India 06.2017 - 03.2020
Skills
- Problem Solving
- Analytical Skills
- HTML,PHP and JSP
- Postman
- Excel
- MS-Office
Languages
English
Fluent
Hindi
Fluent
Timeline
Senior Excecutive-Planning&Operations
Servify
11.2019 - Current
Technical Support Engineer
B2X
08.2018 - 10.2019
Bachelor Computer Application - Information Technology
Yeshwantrao Chavan
06.2017 - 03.2020
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