Crafting / Painting
AKSHAYA SUSAN THOMAS
Business Coordinator|Admin|HR
Dubai
Summary
BBA-LLB Graduate | Business Operations, Admin & HR Professional
Results-driven and versatile BBA-LLB graduate with hands-on experience in business operations and human resources. Served as a Business Operations Coordinator in a bakery and confectionery production facility, managing workflows, ensuring quality standards, and driving operational efficiency. Additionally, excelled as a Junior HR Administrator at a charitable organization, overseeing recruitment, employee relations, and compliance processes. Known for strong analytical abilities, exceptional organizational skills, and a collaborative approach to team management. Passionate about optimizing processes, fostering positive work environments, and contributing to organizational growth across diverse sectors.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Business Operations Coordinator
New A One Snacks and Confectionery Company
12.2021 - Current
- Oversee daily operations to ensure smooth functioning of production processes.
- Coordinate with production, inventory, and logistics teams to meet delivery deadlines.
- Supervise and support staff across departments, including bakers, confectioners, and sales personnel.
- Organize team schedules and ensure optimal staffing levels during peak periods.
- Maintain relationships with clients, distributors, and suppliers to ensure consistent business operations.
Address customer inquiries and complaints promptly to ensure satisfaction. - Assist in budget preparation and cost management to maximize profitability.
- Track expenses and revenues, Payment Collection and preparing reports for management.
- Monitor stock levels of raw materials and finished goods, ensuring timely reordering.
Customer Service Representative
Aldi Stores
12.2023 - 02.2024
- Handle service complaints from customers and sales representatives.
- Answer incoming calls,emails, and chats from customers
- Assist customers with inquiries about products,services and policies.
- Stay updated on the company's products,services and promotions.
- Gather customer feedback to improve services or products.
- Follow up with customers to ensure their issues are fully resolved.
JUNIOR HUMAN RESOURCES ADMINISTRATOR
Ammakorumma Charitable Trust
10.2018 - 10.2021
- Provided administrative support to the management, ensuring smooth day-to-day operations.
- Maintained and updated employee records, ensuring accuracy and compliance with data protection policies
- Assisted in recruitment processes, including posting job advertisements, screening resumes, and scheduling interviews.
- Oversaw hiring, staffing, and labor law compliance.
- Coordinated employee training sessions, team-building events, and other HR-related activities
- Improved organizational culture by developing and executing various team-building initiatives and employee engagement activities.
Education
BBA - Bachelor of Business Administration: BBA-LLB
Nehru Academy Of Law, University of Calicut
India 04.2001 -
International Business Management -
Teesside University, University of London
02-2025
Skills
- Communication Skills
- Empathy and Teamwork
- Analytical Thinking
- Conflict Resolution and Negotiation
- Time management
- Leadership and problem solving
- Critical thinking and Decision making
- HR Policies and Procedures
- Labor Law Understanding
- Operational efficiency
- Client Relationship building and management
Personal Information
- Date of Birth: 02/02/96
- Gender: Female
- Nationality: Indian
Interests
Reading Books
Listening Music
Timeline
Customer Service Representative
Aldi Stores
12.2023 - 02.2024
Business Operations Coordinator
New A One Snacks and Confectionery Company
12.2021 - Current
JUNIOR HUMAN RESOURCES ADMINISTRATOR
Ammakorumma Charitable Trust
10.2018 - 10.2021
BBA - Bachelor of Business Administration: BBA-LLB
Nehru Academy Of Law, University of Calicut
04.2001 -
International Business Management -
Teesside University, University of London
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