Aksheenah Dassagne
Dubai
Summary
I bring a diverse set of skills and accomplishments, including strong sales and customer service expertise, the ability to work effectively under pressure, and exceptional leadership and team-building abilities. My excellent communication skills, combined with a keen ability to listen actively and understand client needs, have allowed me to build lasting relationships and achieve consistent success. These qualities, along with my dedication and adaptability, make me a well-rounded professional ready to contribute to any role I undertake.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Emirates
Dubai Uae
07.2022 - Current
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Collaborated with team members to achieve high levels of performance in demanding situations.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Customer Service Representative
Blue Connect Air France
Mauritius
02.2022 - 05.2022
- Organized trips for individual, family and business travelers.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
Team Leader
US WORLD TECHNOLOGY LTDHH
Mauritius
10.2018 - 11.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Assisted in recruitment to build team of top performers.
Customer Service Representative
Classia Web Development
Mauritius
02.2016 - 03.2018
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
RHB Outsourcing
Mauritius
05.2015 - 09.2015
- Managing the daily/weekly/monthly databases
- Answering call and providing callers with appropriate answers
- Monitor and analyze report results; implement changes as needed
Education
IATA - Diploma in Managing the Travel Business -
12.2021
IATA - Diploma in Travel and Tourism Consultant -
12.2019
IATA - Diploma in Travel and Tourism Foundation - Amadeus
12.2018
Cambridge School Certificate -
12.2014
Certificate of Primary Education Examination -
12.2008
Alliance Francaise de L’ile Maurice -
12.2008
Skills
- Patient and good listener
- Strong sales and customer services skills
- Able to work under pressure
- Knowledge of Microsoft Windows OS
- Leadership and team building skills
- Modeling
- Best Speaker and Top model of Miss India Mauritius 2019
- Instagram Influencer
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Creole
Bilingual or Proficient (C2)
Personal Information
- Date of Birth: 03/01/97
- Nationality: Mauritian
Timeline
Customer Service Representative
Emirates
07.2022 - Current
Customer Service Representative
Blue Connect Air France
02.2022 - 05.2022
Team Leader
US WORLD TECHNOLOGY LTDHH
10.2018 - 11.2021
Customer Service Representative
Classia Web Development
02.2016 - 03.2018
Customer Service Representative
RHB Outsourcing
05.2015 - 09.2015