Akshhayaa K A

Orchestrating 9 projects across Rwanda, Ethiopia, Malawi, Yemen, Uganda, Philippines, and Indonesia each with unique use cases following the principles of Project management cycle, Change management and CLA(Collaboration Learning Adapting).

• I am pleased to share that I have been presented with onsite opportunities to visit Bangalore, Sri Lanka, and Africa in 2024. These assignments provided exciting prospects to engage with teams, explore new markets, and contribute to the success of key initiatives across the applications I work for.

My key responsibilities for Projects include:

• Implementation Preparation : Coordinated with 7 country teams, conducted research, and streamlined digital tools onboarding ( Waliku, DHIS2, Kobo, ODK, Power BI ), achieving minimal onboarding time until Go-Live.
• Planning & Management : Developed digital MEAL plans, community and stakeholder mapping, and tracked activities to ensure successful digitalization.
• User-Centered Design : Adapted digital tools based on feedback from Country teams collaborating with formal and non-formal schools, catch-up clubs, and the Rwandan Ministry of Education to achieve zero out-of-school children . Supported service mapping, and managed necessary tool updates to meet regional and project needs.
• Logistics & Coordination : Assisting schools in device procurements such as laptops, computers, and android devices. Making sure that the schools have good internet connectivity aided by the government by coordinating with Project teams, to setup and resolve issues efficiently.
• Tool & Process Development : Contributed to developing training materials, Training the Trainers, ideating Cascade training of the users and enhancing tools for Waliku and DHIS2 platforms.
• Sustainability Plan : Responsible for creating a sustainability plan for the Government of Rwanda to ensure successful project continuity and management beyond 2028.

Project Manager (Design & Delivery)

• Design Phase : Scoped requirements and led user-centered design for Waliku and DHIS2, improving usability and adoption in over 3600 schools .
• Implementation & Delivery : Managed over 15 IT professionals and 3 content developers, overseeing 6+ major technology releases annually and piloting Waliku in 9 Projects in 7 Countries.
• Implemented agile methodologies, coordinated sprint planning, and conducted multi-language testing ( Kinyarwanda, Spanish, Arabic, Bahasa, Portuguese, English ).

• Led and facilitated agile methodologies on two projects, Amber Engine's Next-Gen Product Information Management (PIM) and Waliku Projects:
• Defined roadmap, gather and prioritize user stories from different stakeholders and collaborate with my teams to ideate and design the most efficient solution.

• Led a team of 20 people to support a product called Microland Service Desk.
• In addition, led the Major Incident Management (MIM) team in the same organization and was responsible for generating business reports, facilitating scrum ceremonies for the product, and handling escalations for critical production issues.
• Successfully completed 8-10 sprints by meeting the requirements.
• Facilitated the development activities, sprint planning, daily stand-up, sprint review, and sprint retrospective meetings and am adept at delivering presentations and demos.
• Led and streamlined processes to enhance the productivity of the team.

• Tracked all critical and high-priority incidents throughout their lifecycle
• Responded to unplanned customer-impacting service disruptions
• Collaborated with critical incident managers in analyzing the severity and impact.
• Awarded the Best Subject Matter Expert of the Month five times in a row.
• Appreciated as the youngest employee to be promoted as an Incident Manager.