Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Additional Information
Websites
Languages
Certification
Timeline
OperationsManager
Akuro Marrion

Akuro Marrion

Dubia

Summary

Driven Sales and Customer Service Representative with strong upselling skills. Harnesses active listening and genuine communication to build relationships and achieve targets. Converts leads with social media and CRM system knowledge.

Qualified sale agent with extensive background in advanced management processes. Utilises superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently.

Overview

7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Retail Sales Associate

Alpha Projects & Logistics DMCC - UAE
04.2018 - 01.2021
  • Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
  • Recommended complementary purchases to customers, increasing revenue.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.

Sales and Customer Service Representative

PWG GROUP
02.2021 - 01.2023
  • Navigated designated demographics to expand client network and cater to needs.
  • Exceeded quota and metrics by offering value and relevance to customers, increasing satisfaction.
  • Used financial statistical data and graphs to analyse and summarise sales information.
  • Addressed customer queries to provide information regarding product specifications and uses.
  • Demonstrated courtesy, respect and patience in dealing with customers to comply with company policies and procedures.
  • Evaluated customer preferences and needs to establish productive and long lasting relationships.
  • Used software, databases scripts and tools during phone calls to support positive communications.
  • Studied competitors to investigate sales strategies and behaviour, devising innovative selling tactics.
  • Participated in ongoing training to broaden knowledge, acquire more skills and improve performance.
  • Educated customers on how to use products or services by providing demonstrations and presentations.
  • Reviewed existing accounts to generate or follow through sales leads, targeting wider audience.

Sales and Customer Service Representative

Aviliano
02.2023 - 12.2024
  • Led operations promoting productivity through high-quality coaching and mentoring.
  • Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
  • Gave team members support needed for upselling products and services and closing sales with customers.
  • Generated effective sales strategies and taught new employees company procedures and policies.
  • Demonstrated high level of customer service to all clients by asking questions and assisting on sales floor.
  • Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
  • Completed performance reviews and assisted team in improving performance.
  • Managed inventory to keep adequate and properly merchandised stock on sales floor.
  • Applied effective time management techniques to meet tight deadlines.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Self-motivated, with a strong sense of personal responsibility.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Strengthened communication skills through regular interactions with others.
  • Passionate about learning and committed to continual improvement.

Education

Higher National Diploma - Economic

University of buea
Cameroon
08.2017 - 03.2019

Skills

  • Sales Strategies
  • Training Staff
  • POS Systems
  • Point of Sale (POS) Systems
  • Call Centre Experience
  • Project Management
  • Order Fulfillment
  • Data Entry
  • Customer Relations
  • Customer Service
  • Google Workspace
  • Multilingual
  • Resourcefulness
  • Stock Management
  • Organization
  • Google Drive
  • Attention to Detail
  • Public Speaking
  • MS Office
  • Social Perceptiveness
  • Conflict Resolution
  • CRM Software Proficiency
  • Basic Math
  • Multitasking
  • Interpersonal Communication
  • Calm Under Pressure

Accomplishments

  • Achieved certification through the Chartered Management Institute (CMI).

Affiliations

  • American Marketing Association
  • Society of Human Resource Management

Additional Information

Referral upon demand

Languages

English
Native Speaker
French
Chinese (Cantonese)
Arabic

Certification

  • Certified retail sale specialist, Aviliano - 2024

Timeline

Sales and Customer Service Representative

Aviliano
02.2023 - 12.2024

Sales and Customer Service Representative

PWG GROUP
02.2021 - 01.2023

Retail Sales Associate

Alpha Projects & Logistics DMCC - UAE
04.2018 - 01.2021

Higher National Diploma - Economic

University of buea
08.2017 - 03.2019

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Akuro Marrion