Alaa Abdelwahab Hassan
Dubai,UAE
Summary
Highly skilled professional with extensive experience in building good communication and fostering long-term business relationships with customers. Demonstrates strong banking skills, excellent mathematical abilities, and proficiency in computer skills including Microsoft Windows, Adobe Photoshop, and Microsoft Office suite. Adept at time management, working under pressure, and negotiating effectively. Known for the ability to work independently or as part of a team while maintaining high standards of performance. Career goal includes leveraging these competencies to contribute to organisational success and drive business growth.
Overview
20
20
years of professional experience
2002
2002
years of post-secondary education
Work history
Personal banking advisor
Emirates NBD
Al Fujairah City, UAE
03.2023 - Current
- Advised clients on personal financial matters, enhancing customer satisfaction.
- Upheld strict confidentiality policies for client privacy protection.
- Built strong relationships with customers, fostering loyalty and repeat business.
- Conducted comprehensive financial assessments to recommend suitable banking products.
- Resolved customer queries promptly and professionally, improving overall service quality.
- Identified sales opportunities by understanding customers' financial needs and goals.
- Assisted in the development of new banking procedures to streamline processes.
- Provided exceptional customer service to exceed client expectations.
Relationship Manger SME Officer
MASHREQ BANK
Fujairah, UAE
03.2017 - 03.2023
- Improving the profitability of SME portfolio
- (Follow-up and opening business accounts and corporate finance)
- Ensure that the needs of customers are being satisfied
- Their aim is to provide excellent customer service and to promote this idea throughout the organization they work for
- They may work at various levels, from head office to the front end of the business and in most cases will be: - Helping to develop customer service policy for the entire organization
- - Managing a team of customer service staff
- - Promote sales by assisting customers and offering suggestions
- - Ability to communicate professionally in person and by phone
- - Stock shelves, counters and table with merchandise
- - Provide prompt and courteous services to all customers
- - Utilize product knowledge to promote sales
- - Responsible for ensuring store appearance is clean presentable at all time
- East Coast Area (Kalba, Fujairah, Khorfakkan, Dibba), UAE - Promote sales by assisting customers and offering suggestions
- - Ability to communicate professionally in person and by phone
- - Stock shelves, counters and table with merchandise
- - Provide prompt and courteous services to all customers
- - Utilize product knowledge to promote sales
- - Ensure that the needs of customers are being satisfied
- Their aim is to provide excellent customer service and to promote this idea throughout the organization they work for
- They may work at various levels, from head office to the front end of the business and in most cases will be: - Helping to develop customer service policy for the entire organization
- - Managing a team of customer service staff
- - Handling face-to-face enquiries from customers
Senior sales Officer
National Bank of Fujairah
Fujairah
01.2016 - 02.2017
- Boosted brand visibility by enacting strategic marketing initiatives.
- Executed market research for better understanding of target demographics.
- Optimised client relationships by ensuring consistent high-quality service delivery.
- Developed and implemented sales strategies, generating significant business growth.
Team Leader Marketing
NBQ
Fujairah
02.2015 - 01.2016
- Increased team cohesion by implementing regular feedback sessions.
- Streamlined workflow for a more efficient process.
- Reduced staff turnover with an effective motivation strategy.
- Fostered a high-performing environment to drive productivity and quality.
Customer Service Officer
HSBC
Cairo
03.2013 - 02.2015
- Improved customer satisfaction by providing prompt and efficient service.
- Managed difficult customer situations for maintaining company reputation.
- Delivered high-quality service with attention to detail and professionalism.
- Followed company guidelines to ensure consistent quality of service.
Senior Customer Service Officer
RAK Bank
Khorfakkan, UAE
01.2009 - 03.2013
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Led team meetings for improved collaboration and service delivery.
- Enhanced client loyalty with excellent communication skills.
- Trained new staff members to ensure high-quality service provision.
Customer Service Officer
RAK Bank
05.2005 - 01.2009
- Improved customer satisfaction by providing prompt and efficient service.
- Managed difficult customer situations for maintaining company reputation.
- Delivered high-quality service with attention to detail and professionalism.
- Followed company guidelines to ensure consistent quality of service.
Education
Bachelor of Science - Computer Science and Business
Ain Shams University
Skills
- Building good communication
- Long term business relation with customers
- Banking Skills
- Hard Worker
- Ability to work under pressure
- Working on own initiative or as a part of a team
- Good negotiator
- Time Management
- Excellent Mathematical Skills
- Computer Skills
- Microsoft Windows
- Surfing Internet
- Adobe Photoshop
- Microsoft Office (Excel, Word, PowerPoint, Outlook)
Timeline
Personal banking advisor
Emirates NBD
03.2023 - Current
Relationship Manger SME Officer
MASHREQ BANK
03.2017 - 03.2023
Senior sales Officer
National Bank of Fujairah
01.2016 - 02.2017
Team Leader Marketing
NBQ
02.2015 - 01.2016
Customer Service Officer
HSBC
03.2013 - 02.2015
Senior Customer Service Officer
RAK Bank
01.2009 - 03.2013
Customer Service Officer
RAK Bank
05.2005 - 01.2009
Bachelor of Science - Computer Science and Business
Ain Shams University
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