Ala Qandil
Abu Dhabi,UAE
Summary
Dedicated professional with expertise in office administration and documentation, complemented by strong skills in customer service and client support. Proficient in Microsoft Office Suite, with a keen attention to detail and exceptional communication and problem-solving abilities. Demonstrates effective team collaboration, time management, and organizational skills, underpinned by patience and persistence. Committed to leveraging these competencies to enhance operational efficiency and client satisfaction.
Overview
10
10
years of professional experience
Work history
Freelance Translator
Ureed.com
Amman, Jordan
09.2017 - Current
- Facilitated cross-cultural communication by providing translation services.
- Enhanced user comprehension through translation of technical manuals.
- Optimised workflow for efficient and timely translation processes.
- Ensured precise interpretation by specialising in legal documentation.
- Organised documentation and maintained records for major projects, including Noon.com.
- Achieved accuracy and client satisfaction while managing diverse projects with strict deadlines.
- Demonstrated strong communication skills while coordinating with clients from varied backgrounds.
Call Center Agent
Call Center Agent
Amman, Jordan
05.2017 - 07.2017
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Ensured maximum efficiency by adhering to call center schedules and targets strictly.
- Handled client requests in a professional and timely manner.
- Initiated upselling techniques during calls; generating additional revenue for the company.
Translator
Al-Nahar Translation Office
Amman, Jordan
10.2015 - 11.2016
- Streamlined workflow, ensuring efficient translation process.
- Translated technical manuals to aid user comprehension.
- Validated document accuracy with thorough proofreading skills.
- Delivered assignments within strict deadlines, demonstrating excellent time management skills.
English Teacher
AL-Sabilah Schools
Amman, Jordan
09.2015 - 11.2015
- Maintained accurate records of student progress and attendance, supporting administrative tasks.
- Supervised and participated in school activities enhancing community engagement and student involvement.
- Fostered a positive learning environment with clear classroom management strategies.
- Liaised with parents regularly for better student progress tracking.
Education
Bachelor’s Degree in Applied English - Applied English |
University of Jordan
Jordan /2010 - /2015
Skills
- Office Administration & Documentation
- Customer Service & Client Support
- Public speaking
- Attention to Detail
- Microsoft Office (Word, Excel, PowerPoint)
- Communication & Problem Solving
- Team Collaboration
- Time Management & Organization
- Patience and persistence
Languages
Arabic
Native
English
Advanced
Timeline
Freelance Translator
Ureed.com
09.2017 - Current
Call Center Agent
Call Center Agent
05.2017 - 07.2017
Translator
Al-Nahar Translation Office
10.2015 - 11.2016
English Teacher
AL-Sabilah Schools
09.2015 - 11.2015
Bachelor’s Degree in Applied English - Applied English |
University of Jordan
/2010 - /2015
Similar Profiles
Eunice KaranjaEunice Karanja
EYFS Teacher at Chubby Cheeks NurseryEYFS Teacher at Chubby Cheeks Nursery
Viraj KuveskarViraj Kuveskar
Finance Manager at Grand Hyatt Hotel Emirates PearlFinance Manager at Grand Hyatt Hotel Emirates Pearl
Yeasin RanaYeasin Rana
Soft Service Senior Supervisor at Al Batten Exclusive AirportSoft Service Senior Supervisor at Al Batten Exclusive Airport
LUMIAO DAILUMIAO DAI
Freelance Translator at Self-employeedFreelance Translator at Self-employeed