ALAA AHMED
Customer Service Executive
Dubai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Customer Service Executive
ALFARDAN EXCHANGE
DUBAI
01.2018 - 10.2022
- Handling incoming and outgoing calls and responding to customer's emails.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Management and resolve customer complaint's /queries.
- Communicating with customers through various channels.
- Provide product and service information to customers .
- Identify and escalate issues to supervisors .
- Sell products and place customer orders in the computer system
- Guide callers through troubleshooting, navigating the company site or using the products or services.
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items .
- Help to train new employees and inform them about the company’s customer management policies
Teller Officer
ALZAMAN EXCHANGE
Doha
01.2014 - 06.2016
- Handle day-to-day cash transactions involving receivables and payables and exchanging foreign currency.
- Attends to customer inquiries on foreign exchange rate, remittances, bill payments, credit card encashment,
- Buying & selling foreign currencies from walk in customers on a regular basis .
- Opening new customer accounts for correspondent banks and further conducting marketing strategies to improve customer base.
- Expert in identifying counterfeit bank notes especially AED, US dollars, Euros, British Pounds, and GCC.
Support record keeping staff by providing all supporting documents and bills for each transaction. - Building a distinguished relationship and continuous communication with our valued customers,
- Processing foreign currency exchange transactions for customers as well as providing remittance services worldwide.
- Topping up international mobile phones and dealing with utility bills collection, credit card encashment and corporate cash collection .
Education
BBA - Accounting
Bani Suif University
Beni Suif University-Egypt 09.2008 - 05.2011
Skills
Payment management
Complaint resolution
Sales expertise
Documentation and notes
Satisfaction monitoring
Strong communication, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Strong time management and organizational skills
Comfortable working in fast-paced environments
Phone skills, including familiarity with complex or multi-line phone systems
Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
Timeline
Customer Service Executive
ALFARDAN EXCHANGE
01.2018 - 10.2022
Teller Officer
ALZAMAN EXCHANGE
01.2014 - 06.2016
BBA - Accounting
Bani Suif University
09.2008 - 05.2011