Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Websites
Timeline
Generic

Alaa Alhaj Eid

Dubai

Summary

Global leader with 18+ years in digital transformation, project management, and operations across government, healthcare, smart cities, and finance. Managed multi-million-dollar portfolios, refined operating models, and led cross-functional teams in matrix organizations. Expertise in Agile, Waterfall, and Hybrid methodologies, delivering complex solutions aligned with business objectives. Skilled in talent management, risk mitigation, and stakeholder engagement, maximizing customer value and optimizing performance. Certified PMP, PMI-ACP, and ITIL professional committed to delivering impactful outcomes and driving business growth.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Global Chief Project Management Officer

Nortal
Hybrid
10.2023 - Current
  • Defined and executed strategies aligned with industry trends, integrating project and delivery management to boost success rates and drive future growth.
  • Enhanced project management practices by developing and implementing methodologies such as Leveling Up and the Seamless Repeatability frameworks, leading to increased team efficiency and consistent project delivery across global regions.
  • Increased eNPS by more than 20 points across a team of 140 Project and Delivery Managers.
  • Introduced bid management tools, leading to up to 25% improvement in bid efficiency.
  • Collaboratively rolled out the Project Bank, establishing a single source of truth for project information, which improved reporting visibility accuracy by 30%.

Partner, Chief Seamless Officer

Nortal
Dubai
01.2022 - Current
  • As Acting COO, transformed the organization into a matrix structure, optimizing operating models and processes to maximize customer value and significantly improve employee experience.
  • Maintained a healthy portfolio with 20-50% growth and profitability 10-15% above industry average over the last 3 years.
  • Implemented efficient staffing strategies, reducing project ramp-up times, and achieving 20% cost optimization.
  • Successfully identified, assessed, and partnered with 10+ international vendors to support and expand the growing portfolio.

Partner, Head of PMO, MEA

Nortal
Dubai
06.2021 - 12.2023
  • Established and led a high-performing PMO aligned with global standards, enhancing delivery efficiency through improved practices, tools, and the implementation of Agile, Waterfall, and Hybrid methodologies.
  • Leveraged client-side experience to optimize service delivery, resulting in an increase in customer satisfaction.
  • Introduced PMO-as-a-service and digital factory setup offerings, contributing to increase in repeat business and enhancing overall project excellence.

Program Manager

Nortal
Dubai
07.2019 - 12.2021
  • Managed large-scale digital transformation programs across government and private sectors, including Healthcare, Smart Cities, and Public Finance domains. Led onsite and remote teams, ensuring successful delivery of project outcomes and alignment with strategic objectives.
  • Led and mentored a team of project managers, driving alignment with program goals and client expectations.
  • Oversaw revenue planning, management, and forecasting, ensuring that financial targets were consistently met.
  • Supported pre-sales and sales activities, enhancing business growth and strengthening client engagement through tailored solutions.

Project / Account Director

TIMWE Tech
Dubai
04.2017 - 06.2019
  • Led cross-functional teams to successfully deliver large-scale, complex software solutions for top-tier clients across Government, Entertainment, Customer Experience, and Productivity domains, ensuring high-quality project execution and client satisfaction.
  • Negotiated contracts and maintained strong relationships with key clients and stakeholders to ensure project alignment and satisfaction.
  • Provided financial oversight by tracking, analyzing, and reporting on project financials and performance metrics, ensuring profitability and efficiency.
  • Led pre-sales initiatives, contributing to 20% of overall revenue through targeted business development and client engagement.

Technical Project Manager

Exceed Gulf
Abu Dhabi
01.2012 - 03.2017
  • Led solution design, architecture, and implementation of more than 50 software solutions for government and enterprise clients, managing teams, budgets, schedules, and risks.
  • Collaborated with clients to define requirements, communicated complex technical concepts to non-technical stakeholders, and leveraged client-facing experience to improve delivery outcomes.

Project Lead / Solution Designer

Exceed Gulf
Abu Dhabi
09.2008 - 12.2011
  • Designed and architected solutions primarily using Microsoft technologies, setting the vision, approach, and frameworks for teams.
  • Led SharePoint project teams, managing all phases from business analysis to documentation.
  • Conducted presales activities, including proofs of concept, pilots, presentations, and responding to RFPs.

Senior Software Engineer

Optimza Solutions
Amman
09.2006 - 09.2008
  • Developed Windows and web applications using Microsoft .NET technologies, specializing in business process automation and management systems for government and financial institutions, integrating workflow engines.
  • Led the development and enhancement of the Document Management Product, ensuring seamless integration and functionality aligned with client requirements.

IT Executive

Code House
Amman
10.2005 - 09.2006
  • Developed websites, web applications, and desktop applications while managing hardware and software installations, maintenance, and wired/wireless networking.
  • Delivered key projects, including funding systems, corporate websites, sales tracking platforms, and store management systems, ensuring functionality and client satisfaction.

Education

Bachelor of Science - Computer Information Systems

The Hashemite University
Jordan
06.2006

Skills

    Leadership & Strategic Management

  • Portfolio management
  • Project and Program Management
  • Operations Management
  • Governance
  • Strategic Planning
  • Performance Management
  • People's leadership
  • Coaching and mentorship
  • People's growth and development
  • Risk Management
  • Change Management
  • Partnership Management
  • Contract Management
  • Digital Transformation
  • Delivery Management
  • Data Analysis
  • P&L Management
  • Business Development
  • Stakeholder Engagement
  • Al-Enhanced Productivity
  • Process Optimization
  • Talent Management
  • Consulting Mindset
  • Problem solving
  • Decision making

Certification

  • Project Management Professional (PMP) - Project Management Institute
  • Agile Certified Practitioner (PMI- ACP) - Project Management Institute
  • ITIL Foundation Certificate in IT Service Management (ITILF) - EXIN
  • Cobit 5 Foundation - ISACA
  • Scrum Fundamentals Certified (SFC) - SMStudy

Accomplishments

  • Growth Accelerator 2022, 2023, 2024 - Nortal
  • Initiator of the Year 2020 - Nortal
  • Newcomer of the Year 2019 - Nortal

Languages

Arabic
First Language
English
Advanced (C1)
C1

Timeline

Global Chief Project Management Officer

Nortal
10.2023 - Current

Partner, Chief Seamless Officer

Nortal
01.2022 - Current

Partner, Head of PMO, MEA

Nortal
06.2021 - 12.2023

Program Manager

Nortal
07.2019 - 12.2021

Project / Account Director

TIMWE Tech
04.2017 - 06.2019

Technical Project Manager

Exceed Gulf
01.2012 - 03.2017

Project Lead / Solution Designer

Exceed Gulf
09.2008 - 12.2011

Senior Software Engineer

Optimza Solutions
09.2006 - 09.2008

IT Executive

Code House
10.2005 - 09.2006

Bachelor of Science - Computer Information Systems

The Hashemite University

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Alaa Alhaj Eid