Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

ALAA AL NAJAMI

System Specialist
Dubai,DU

Summary

I am a positive person who enjoys hard work. I am at ease in using technical systems, and complex software and willing to learn. I am aiming for a challenging role that takes advantage of my technical knowledge and people skills. I am aiming for a position that combines analytical requirements, services and operations. I looking forward to working with an organization that will help me to achieve my goals of being a useful and productive member.

Overview

21
21
years of professional experience
4
4
years of post-secondary education
15
15
Certifications
3
3
Languages

Work History

System Specialist

Dubai Airports
Dubai, Uae
04.2011 - Current
  • Telecommunications and Electronics Systems Management, Public Safety and Security Policies, Management and Maintenance of Surveillance Systems
  • Experience in troubleshooting, assembly, repairing and monitoring of complex security system hardware and electronics
  • Duties include personnel training and assistance, purchasing requests process as part of project management and regular reports generation regarding overall system’s health
  • Administration and Management within technical units and security projects
  • Provided safety reports and data analysis to building managers to inform security processes.
  • Outlined and maintained security patching schedule to efficiently address ongoing system issues.
  • Maintained high levels of data integrity by implementing and monitoring information-safety programs.
  • Consulted with team members to assess flawed root causes and plan for remediation.
  • Investigated network breaches and patched flaws, preventing future infiltration.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Performed guard duties by making judgment decisions within proper policy and procedures.
  • Managed and supported organization-wide privacy and security management measures.
  • Monitored network hardware operations to evaluate proper configuration.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Developed team communications and information for meetings.
  • Worked with customers to understand needs and provide excellent service.
  • Communicated deficits in system performance to senior leadership, recommending appropriate corrective measures.

Vice Manager

Health Card Centre
DUBAI, UAE
12.2005 - 03.2011
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Supervised labor costs and departmental expenses to remain in line with budget.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Onboarded new employees with training and new hire documentation.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Applied customer feedback to develop process improvements and support long-term business needs.

Passenger Services Associate

DNATA
DUBAI, UAE
01.2005 - 12.2005
  • My duties in DNATA included customer services and flight ground services
  • This is a demanding job that requires organization, diplomacy and excellent people skills.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Collaborated with team members to achieve target results.
  • Carried out day-to-day duties accurately and efficiently.
  • Resolved problems, improved operations and provided exceptional service.
  • Delivered services to customer locations within specific timeframes.

Sales Executive

Standard Chartered Bank
DUBAI, UAE
01.2003 - 12.2004
  • Part of the banks sales team, I achieved an excellent sales record
  • Topping Sales (Loans) of AED 1 million per month
  • Job that requires excellent Customer service skills and ability to learn new products quickly
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Customer Service Supervisor

EMARAT PETROLEUM
DUBAI, UAE
01.2002 - 12.2002
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Created, prepared and delivered reports to various departments.
  • Kept abreast of new company products and services to effectively answer questions and resolve complaints.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Researched and corrected customer concerns to promote company loyalty.
  • Assessed and authenticated customer exchanges, voids and returns.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Developed and implemented office management procedures to increasing training team productivity and accuracy.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Education

Some College (No Degree) -

LRQA
DUBAI
01.2008 - 01.2008

Syllables Ver.4.0 -

ICDL
DUBAI
01.2007 - 01.2007

BIT - Business Information Technology

Dubai University
Dubai
01.1998 - 01.2002

Skills

Network support

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Additional Information


  • 2007 CERTIFICATE OF APPRECIATION HRH Princess Haya Bint Al-Hussien Wife of HH Sheikh Mohammed Bin Rashid Al- Maktoum
  • 2006 CERTIFICATE OF APPRECIATION DUTCO
  • Safety & Security 2003 Emarat Petroleum

Certification

CPM - Certified Professional Manager

Timeline

System Specialist

Dubai Airports
04.2011 - Current

Some College (No Degree) -

LRQA
01.2008 - 01.2008

Syllables Ver.4.0 -

ICDL
01.2007 - 01.2007

Vice Manager

Health Card Centre
12.2005 - 03.2011

Passenger Services Associate

DNATA
01.2005 - 12.2005

Sales Executive

Standard Chartered Bank
01.2003 - 12.2004

Customer Service Supervisor

EMARAT PETROLEUM
01.2002 - 12.2002

BIT - Business Information Technology

Dubai University
01.1998 - 01.2002

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ALAA AL NAJAMISystem Specialist