ALAA AL NAJAMI
System Specialist
Dubai,DU
Summary
I am a positive person who enjoys hard work. I am at ease in using technical systems, and complex software and willing to learn. I am aiming for a challenging role that takes advantage of my technical knowledge and people skills. I am aiming for a position that combines analytical requirements, services and operations. I looking forward to working with an organization that will help me to achieve my goals of being a useful and productive member.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
15
15
Certifications
3
3
Languages
Work History
System Specialist
Dubai Airports
Dubai, Uae
04.2011 - Current
- Telecommunications and Electronics Systems Management, Public Safety and Security Policies, Management and Maintenance of Surveillance Systems
- Experience in troubleshooting, assembly, repairing and monitoring of complex security system hardware and electronics
- Duties include personnel training and assistance, purchasing requests process as part of project management and regular reports generation regarding overall system’s health
- Administration and Management within technical units and security projects
- Provided safety reports and data analysis to building managers to inform security processes.
- Outlined and maintained security patching schedule to efficiently address ongoing system issues.
- Maintained high levels of data integrity by implementing and monitoring information-safety programs.
- Consulted with team members to assess flawed root causes and plan for remediation.
- Investigated network breaches and patched flaws, preventing future infiltration.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Managed and supported organization-wide privacy and security management measures.
- Monitored network hardware operations to evaluate proper configuration.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Developed team communications and information for meetings.
- Worked with customers to understand needs and provide excellent service.
- Communicated deficits in system performance to senior leadership, recommending appropriate corrective measures.
Vice Manager
Health Card Centre
DUBAI, UAE
12.2005 - 03.2011
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Maintained professional, organized and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Applied customer feedback to develop process improvements and support long-term business needs.
Passenger Services Associate
DNATA
DUBAI, UAE
01.2005 - 12.2005
- My duties in DNATA included customer services and flight ground services
- This is a demanding job that requires organization, diplomacy and excellent people skills.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Collaborated with team members to achieve target results.
- Carried out day-to-day duties accurately and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Delivered services to customer locations within specific timeframes.
Sales Executive
Standard Chartered Bank
DUBAI, UAE
01.2003 - 12.2004
- Part of the banks sales team, I achieved an excellent sales record
- Topping Sales (Loans) of AED 1 million per month
- Job that requires excellent Customer service skills and ability to learn new products quickly
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Customer Service Supervisor
EMARAT PETROLEUM
DUBAI, UAE
01.2002 - 12.2002
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Created, prepared and delivered reports to various departments.
- Kept abreast of new company products and services to effectively answer questions and resolve complaints.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Researched and corrected customer concerns to promote company loyalty.
- Assessed and authenticated customer exchanges, voids and returns.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Some College (No Degree) -
LRQA
DUBAI 01.2008 - 01.2008
Syllables Ver.4.0 -
ICDL
DUBAI 01.2007 - 01.2007
BIT - Business Information Technology
Dubai University
Dubai 01.1998 - 01.2002
Skills
Network support
Failure resolution
Staff assistance
Root Cause Analysis
Training and Development
Decision-Making
PPE Compliance
Organization and Time Management
Interpersonal Communication
MS Office
Flexible and Adaptable
Planning and Coordination
Google Workspace
Attention to Detail
Multitasking Abilities
Month-end reports
GL accuracy
Budgets and forecasting
Expense reports
Business Process Design
Employee Onboarding
Preventive Maintenance Management
Process Data Analysis
Operational Standard Development
Trainee Competency Testing
Call triaging
Component installation
Mobile device management
First Aid/CPR
Teambuilding
Dependable and Responsible
Maintenance and Repair
Additional Information
- 2007 CERTIFICATE OF APPRECIATION HRH Princess Haya Bint Al-Hussien Wife of HH Sheikh Mohammed Bin Rashid Al- Maktoum
- 2006 CERTIFICATE OF APPRECIATION DUTCO
- Safety & Security 2003 Emarat Petroleum
Certification
CPM - Certified Professional Manager
Timeline
System Specialist
Dubai Airports
04.2011 - Current
Some College (No Degree) -
LRQA
01.2008 - 01.2008
Syllables Ver.4.0 -
ICDL
01.2007 - 01.2007
Vice Manager
Health Card Centre
12.2005 - 03.2011
Passenger Services Associate
DNATA
01.2005 - 12.2005
Sales Executive
Standard Chartered Bank
01.2003 - 12.2004
Customer Service Supervisor
EMARAT PETROLEUM
01.2002 - 12.2002
BIT - Business Information Technology
Dubai University
01.1998 - 01.2002