ALAA AL NAJAMI

System Specialist

Dubai Airports

Dubai

04.2011 - Current

Telecommunications and Electronics Systems Management, Public Safety and Security Policies, Management and Maintenance of Surveillance Systems
Experience in troubleshooting, assembly, repairing and monitoring of complex security system hardware and electronics
Duties include personnel training and assistance, purchasing requests process as part of project management and regular reports generation regarding overall system’s health
Administration and Management within technical units and security projects
Provided safety reports and data analysis to building managers to inform security processes.
Outlined and maintained security patching schedule to efficiently address ongoing system issues.
Maintained high levels of data integrity by implementing and monitoring information-safety programs.
Consulted with team members to assess flawed root causes and plan for remediation.
Investigated network breaches and patched flaws, preventing future infiltration.
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Performed guard duties by making judgment decisions within proper policy and procedures.
Managed and supported organization-wide privacy and security management measures.
Monitored network hardware operations to evaluate proper configuration.
Set up hardware and software in optimal configurations to meet network performance requirements.
Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Developed team communications and information for meetings.
Worked with customers to understand needs and provide excellent service.
Communicated deficits in system performance to senior leadership, recommending appropriate corrective measures.
Mentored junior team members in best practices for system administration, fostering a supportive learning environment.
Collaborated with cross-functional teams to develop innovative solutions for complex technical issues.
Boosted productivity through customized training programs tailored to individual user needs and skill levels.
Provided exceptional support services to internal stakeholders by resolving technical issues quickly and accurately.
Identified opportunities for process improvements by analyzing user feedback and monitoring key performance metrics closely.
Spearheaded the migration of legacy systems to modern platforms, minimizing disruptions in daily operations.
Conducted regular system audits, ensuring compliance with industry regulations and company policies.
Troubleshot critical issues swiftly, maintaining a consistently high level of system performance and reliability.
Coordinated seamless system upgrades while minimizing negative impacts on end-users'' experiences or workflow disruptions.
Reduced downtime by proactively identifying potential system vulnerabilities and addressing them promptly.
Enhanced system efficiency by optimizing software configurations and hardware installations.
Implemented security measures for safeguarding sensitive data and preventing unauthorized access.
Championed the adoption of cloud-based solutions, resulting in significant cost savings and increased scalability for the organization.
Evaluated vendor offerings critically, selecting optimal products that aligned with organizational objectives and budget constraints.
Streamlined IT processes with the integration of cutting-edge technologies and automation tools.
Established effective communication channels between IT staff and end-users for efficient resolution of technical concerns.
Contributed to long-term strategic planning initiatives by staying informed about emerging technology trends relevant to the role of System Specialist.
Devised comprehensive disaster recovery plans to minimize data loss during unexpected events or system failures.