Call Center
Arab African International Bank
01.2024 - Current
- Enhanced call center quality by monitoring and evaluating customer interactions for compliance with company policies and procedures.
- Monitored call center metrics to keep track of individual and team performance against set targets.
- Provided prompt feedback to supervisors concerning potential issues or trends affecting overall call center operations or patient satisfaction levels.
- Continuously updated clinical knowledge through professional development opportunities, staying abreast of the latest advancements in nursing practice and call center protocols.
- Supported the continuous improvement of call center operations through regular collaboration with team leaders and supervisors.
- Optimized call center operations by identifying inefficiencies, recommending improvements, and implementing necessary changes.
- Managed daily operations of the dialer system, ensuring seamless integration with other technologies utilized in the call center environment.
- Scheduled call center staff to meet operational needs whilst remaining under budget.
