Ala’a Jehad Mahmoud al-qudah
IT & Systems Administrator
Abu Dhabi
Summary
Dynamic and versatile IT & System Administrator with a proven track record in server and network management, system security, and technology integration across educational and corporate environments. Seeking to apply broad skill set and innovative approach to drive technological advancements and operational excellence in a forward-thinking organization. 10 years of experience in software implementation and maintenance. Driven Systems Administrator with proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving. Dedicated to providing best-in-class service. Skills include troubleshooting, communication, and collaboration.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
IT & System Administrator
Al Ittihad National Private School
Abu Dhabi
01.2021 - Current
- Administered Mosyle Mobile Device Management (MDM) and provided support to students with 1:1 iPad
- Managed and maintained server hardware and operating systems, including Ubuntu Server and Microsoft Windows Server
- Handled administration, maintenance, and fulfilled ADMCC requirements for CCTV systems
- Enhanced network performance, implemented regular network monitoring, analyzed, and addressed bottlenecks, and conducted necessary upgrades or optimizations, maintaining network uptime of 99.9%
- Boosted security of student devices by implementing DNS and squid proxy, enforcing strong policies both in and outside school
- Led successful implementation of new photocopy machines project by deploying and integrating Paper-cut app on all machines, enabling centralized print management, cost control, and user authentication
- Implemented monitoring system using DNS logs to regularly monitor students' online activity and established effective blocking mechanisms to prevent access to unwanted or inappropriate sites
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
IT Supervisor
International Academic School
AbuDhabi
08.2015 - 01.2021
- Prepared, implemented, and trained staff and students for distance learning using Office 365 (Microsoft Teams)
- Administered network systems, optimized performance, and security, and coordinated necessary upgrades and optimizations
- Managed server hardware and operating systems, including Ubuntu Server and Microsoft Windows Server
- Handled administration, maintenance, and fulfilled ADMCC requirements for CCTV systems
- Administered and organized online exams for students including MAP test, PISA, and TIMSS
- Led approved projects for IT infrastructure enhancement
- Worked closely with academic and administrative management to coordinate system implementation
- Identified and managed risks and costs associated with school systems
- Formulated a strategic plan for the integration of various technology systems
- Administered email and user groups within the school
- Developed and maintained the school's website
Senior Customer Service Representative
Etisalat
Ajman
06.2014 - 08.2015
- Resolved internet and mobile network issues
- Handled and tracked issues related to IPVPN, Leased Line, and other data networks
- Provided customer support and troubleshooting over phone
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
ICT Class Teacher
Ministry of Education
Adjloun
01.2013 - 12.2013
- Taught computer classes and provided regular maintenance of computers and network within school
- Assisted staff with technical issues
Trainee in IT Department
Ministry of Education
Adjloun
01.2012 - 12.2012
- Worked on maintenance of computer’s hardware and software, as well as implementing new computer labs and setting up network for them
Education
Bachelor’s Degree - computer information system
Al-Balqa’ Applied University
Jordan 07.2007 - 07.2012
Skills
IT Systems Administration
Network Administration & Troubleshooting
Microsoft 365 & Google Workspace Management
Server Administration (Windows Server, Ubuntu Server)
Cloud Services Administration
Mobile Device Management (MDM - Mosyle, iPad's)
IT Security & Risk Management
Active Directory Management
System Monitoring & Real-Time Troubleshooting
Project Management & Strategic IT Planning
Technical Support & User Training
Certification
Cisco Certified Network Associate Certified
Drivinglicense
UAE Driving License, Holder
Timeline
IT & System Administrator
Al Ittihad National Private School
01.2021 - Current
IT Supervisor
International Academic School
08.2015 - 01.2021
Senior Customer Service Representative
Etisalat
06.2014 - 08.2015
ICT Class Teacher
Ministry of Education
01.2013 - 12.2013
Trainee in IT Department
Ministry of Education
01.2012 - 12.2012
Bachelor’s Degree - computer information system
Al-Balqa’ Applied University
07.2007 - 07.2012
Cisco Certified Network Associate Certified
Similar Profiles
Mary Jane TarzoMary Jane Tarzo
Teacher's Assistant at Al Ittihad National Private SchoolTeacher's Assistant at Al Ittihad National Private School
Noora Al JifriNoora Al Jifri
Lead Teacher/ Coordinator of Ministry of Education at American National SchoolLead Teacher/ Coordinator of Ministry of Education at American National School
Nancy Magdy Gamil SabryNancy Magdy Gamil Sabry
LDD Teacher at GES Gulf English SchoolLDD Teacher at GES Gulf English School