Alaa Mohamed
Dubai,United Arab Emirates
Summary
Communications professional with over 10 years of experience in senior executive positions. Creative developer of online and social media content and designer of printed branding materials. Effective communicator with great analytical skills and excellent teamwork ability,
seeking a Customer Services Management / Media position in a modern institution.
Overview
12
12
years of professional experience
2
2
Certification
Work History
Communication & Parents Relations Manager
Al Salam Community School
08.2020 - Current
- Designed a communication system that managed parents' complaints, and Insure delivered a high level of customer service.
- Arranged monthly meetings with team members to maintain open lines of communication with existing parents to ensure their concerns, complaints, and feedback, shared monthly reports with stakeholders
- Develop communication channels by working closely with the marketing team.
News Reporter and Voice Over
AL Dafrah TV
07.2019 - 08.2020
- Provided Strong voice acting, in Arabic and English for commercial and IVR, and other internal and external voices.
Attended and reported on events that were of interest to the public.
Worked collaboratively with cameramen and other members of a reporting team.
Conducted research and script writing on topics prior to broadcast
Media and Public Relations Officer
City University
08.2015 - 08.2018
- Managed graduation ceremonies and events, Wrote press releases and other media communication.
- Managed event logistics and operations, including support staff, vendor services, and volunteers.
- Composed content, engaged with followers in comments, and monitored activities to manage social media accounts with a cohesive strategy.
- Maximized media coverage through tactical planning and communications.
Clients & Government Relations Manager
The Roads and Transport Authority
Dubai
01.2011 - 08.2015
- Maintaining effective communications and developing a strong relationship with VIP and government clients.
- Helped resolve client problems quickly with superior customer service.
- Met Service Level Agreements through strategic planning and workload management.
Education
Bachelor of Art - Communication, Public Relations and Advertising, Radio & Television
AJMAN UNIVERSITY
2011 - 2016
Skills
- Customer Relations software
- Social media marketing
- Technical Skills
- Microsoft Office
- Self-Motivated
- Speechwriting and messaging
- Graphic design
Certification
TOT Certificate - International GATD UK, 3 months professional Course in Customer Service.
Additional Information
- Awards:, Awarded The Best Customer service performance.
- Awarded the Ideal customer service employee.
Languages
Arabic
Native
A1
English
Advanced
C1
Timeline
Communication & Parents Relations Manager
Al Salam Community School
08.2020 - Current
News Reporter and Voice Over
AL Dafrah TV
07.2019 - 08.2020
Media and Public Relations Officer
City University
08.2015 - 08.2018
Clients & Government Relations Manager
The Roads and Transport Authority
01.2011 - 08.2015
Bachelor of Art - Communication, Public Relations and Advertising, Radio & Television
AJMAN UNIVERSITY
2011 - 2016
TOT Certificate - International GATD UK, 3 months professional Course in Customer Service.
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