Alaa Mohamed
Ajman
Summary
Communications professional with over 10 years of experience in senior executive positions with effective analytical skills and excellent teamwork ability,Seeking a Administrative / Communication/ Media position in a modern institution.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Office /Communication Specialist
Al Salam Community School
08.2020 - Current
- Designed a communication system that managed parents' complaints, and Insure delivered a high level of customer service.
- Arranged monthly meetings with team members to ensure parents' complaints are handled fully/shared monthly reports with management and stakeholders.
- Arrangement of school tours and admission support
Administrator
Maan - Authority Of Social Contribution
07.2019 - 08.2020
- Tracked progress of all outstanding claims.
- Evaluated accuracy and quality of data entered into agency management system.
- Utilized CRM software to manage client relationships.
Admissions Officer /Public Relations Officer
City University
08.2015 - 08.2018
- Handled new student inquiries, providing advice on entry requirements, fees, course structure, admissions, and enrollment procedures.
- Managed graduation ceremonies and events, Wrote press releases and other media communication.
- Maximized media coverage through tactical planning and communications.
Clients & Government Relations Manager
The Roads and Transport Authority
01.2011 - 08.2015
- Maintaining effective communications and developing strong relationships with VIP and government clients.
- Helped resolve client problems quickly with superior customer service.
Education
Bachelor of Art - Communication, Public Relations and Advertising, Radio & Television
AJMAN UNIVERSITY
AJMAN 2011 - 2016
Skills
- Self-Motivated
- Customer Relations software
- Technical Skills
- Microsoft Office
- Data Entry & Analysis
- Speechwriting and messaging
- Social media marketing
- Graphic design
Certification
TOT Certificate - International GATD UK.
Three months professional Course in Customer Service.
Additional Information
- Awarded The Best Customer service performance.
- Awarded the Ideal customer service employee
Languages
Arabic
Native
English
Advanced
Timeline
Front Office /Communication Specialist
Al Salam Community School
08.2020 - Current
Administrator
Maan - Authority Of Social Contribution
07.2019 - 08.2020
Admissions Officer /Public Relations Officer
City University
08.2015 - 08.2018
Clients & Government Relations Manager
The Roads and Transport Authority
01.2011 - 08.2015
Bachelor of Art - Communication, Public Relations and Advertising, Radio & Television
AJMAN UNIVERSITY
2011 - 2016
TOT Certificate - International GATD UK.
Three months professional Course in Customer Service.
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