Overview
Work history
Education
Skills
Languages
Timeline
SoftwareEngineer
Alaa Nasser

Alaa Nasser

Dubai,Dubai

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work history

Administration officer

Harbor Real Estate
Dubai
08.2023 - Current
  • Oversee the day-to-day functioning of the office, ensuring that administrative processes run smoothly.
  • Provide support to staff and management, including handling correspondence, preparing documents, and scheduling meetings.
  • Manage communication channels, such as phone calls and emails.
  • Supervise office staff, including clerical and administrative personnel.
  • Maintain filing systems and ensure the proper retention, protection, and disposal of records.
  • Manage data entry and other record-keeping tasks. Oversee office supplies to ensure resources are available when needed.
  • Establish and implement office policies and procedures to maintain order and efficiency.
  • Provide regular office operations reports to management and identify areas for improvement.
  • Support the recruitment, onboarding, and training of new employees.

Personal assistant

Al FADEL Exchange&Money Transfer
Damascus
01.2021 - 12.2022
  • Took detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.
  • Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
  • Processed mail, email and phone enquiries, minimising correspondence backlogs.
  • Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
  • Professionally greeted clients and delivered friendly, knowledgeable assistance.
  • Screened and directed incoming phone calls and distributed correspondence effectively.
  • Updated executive diaries with daily appointments, set reminders, and added key details.
  • Documented data and stored important records on database.
  • Copied, scanned and faxed documents to assigned recipients.
  • Scanned and uploaded documents into digital filing system.
  • Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
  • Prepared meeting rooms and event spaces to achieve successful client engagements.
  • Booked hotels, travel and entertainment for client, family and friends.
  • Managed digital mailbox, delivered mail and telephone messages.
  • Assisted with home maintenance management, special projects and daily operations.
  • Documented staff entitlements and expenditures, matching information against allowances.

Customer service representative

MTN SYRIA
Damascus
10.2017 - 12.2020
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Listened actively to offer accurate information and best solution to their needs.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Recorded information about inquiries and complaints within internal database.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.

Education

Bachelor's degree - Banking and Insurance

Damascus University
Damascus
07.2016 - 01.2021

Skills

  • Customer Service
  • Microsoft Office
  • General administration
  • Meeting coordination
  • Problem Resolution
  • Reception management

Languages

English
Intermediate
Arabic
Advanced (C1)

Timeline

Administration officer

Harbor Real Estate
08.2023 - Current

Personal assistant

Al FADEL Exchange&Money Transfer
01.2021 - 12.2022

Customer service representative

MTN SYRIA
10.2017 - 12.2020

Bachelor's degree - Banking and Insurance

Damascus University
07.2016 - 01.2021

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Alaa Nasser