Alaa Nasser
Dubai,Dubai
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Administration officer
Harbor Real Estate
Dubai
2023.08 - Current
- Oversee the day-to-day functioning of the office, ensuring that administrative processes run smoothly.
- Provide support to staff and management, including handling correspondence, preparing documents, and scheduling meetings.
- Manage communication channels, such as phone calls and emails.
- Supervise office staff, including clerical and administrative personnel.
- Maintain filing systems and ensure the proper retention, protection, and disposal of records.
- Manage data entry and other record-keeping tasks. Oversee office supplies to ensure resources are available when needed.
- Establish and implement office policies and procedures to maintain order and efficiency.
- Provide regular office operations reports to management and identify areas for improvement.
- Support the recruitment, onboarding, and training of new employees.
Personal assistant
Al FADEL Exchange&Money Transfer
Damascus
2021.01 - 2022.12
- Took detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Processed mail, email and phone enquiries, minimising correspondence backlogs.
- Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
- Professionally greeted clients and delivered friendly, knowledgeable assistance.
- Screened and directed incoming phone calls and distributed correspondence effectively.
- Updated executive diaries with daily appointments, set reminders, and added key details.
- Documented data and stored important records on database.
- Copied, scanned and faxed documents to assigned recipients.
- Scanned and uploaded documents into digital filing system.
- Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
- Prepared meeting rooms and event spaces to achieve successful client engagements.
- Booked hotels, travel and entertainment for client, family and friends.
- Managed digital mailbox, delivered mail and telephone messages.
- Assisted with home maintenance management, special projects and daily operations.
- Documented staff entitlements and expenditures, matching information against allowances.
Customer service representative
MTN SYRIA
Damascus
2017.10 - 2020.12
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Maintained excellent client satisfaction by providing in-depth support.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Listened actively to offer accurate information and best solution to their needs.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Recorded information about inquiries and complaints within internal database.
- Adhered strictly to policies and procedures for continued company compliance.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
Education
Bachelor's degree - Banking and Insurance
Damascus University
Damascus 2016.07 - 2021.01
Skills
- Customer Service
- Microsoft Office
- General administration
- Meeting coordination
- Problem Resolution
- Reception management
Languages
English
Intermediate
Arabic
Advanced (C1)
Timeline
Administration officer
Harbor Real Estate
2023.08 - Current
Personal assistant
Al FADEL Exchange&Money Transfer
2021.01 - 2022.12
Customer service representative
MTN SYRIA
2017.10 - 2020.12
Bachelor's degree - Banking and Insurance
Damascus University
2016.07 - 2021.01