Alaa Omran
Business-Management Graduate
Alain,United Arab Emirates
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Clinic Supervisor
Al Noor Hospital
Alain, UAE
04.2022 - 05.2022
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
- Communicated with patients, asked appropriate questions and employed active listening to determine best care.
- Performed patient assessments and contributed to development of interdisciplinary care plans.
- Recruited, hired and educated staff on state and federal statutes on sleep service and independent diagnostic testing facility(IDTF) guidelines.
- Confirmed availability of sufficient supplies for delivery of quality patient care orders.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
Customer Service Registration Cashier
Kanad Hospital
Alain, UAE
03.2021 - 02.2022
- Improved operations through consistent hard work and dedication.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Onboarded new temps by entering patients information into systems.
- Maintained energy and enthusiasm in fast-paced environment.
- Actively listened to patients requests, confirming full understanding before addressing concerns.
- Handled phone calls per day to address patients inquiries and concerns.
- Participated in team-building activities to enhance working relationships.
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours across night, weekend and holiday shifts.
- Prepared variety of different written communications, reports and documents.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Increased patients satisfaction by resolving issues.
- Identified issues, analyzed information and provided solutions to problems.
Telesales Representative
IEnglish Institute
UAE, Alain
01.2021 - 03.2021
- Opened new accounts and documented personal, demographic and payment information in system.
- Escalated concerns or advanced problem calls to management staff.
- Recorded contact information of customers and potential customers in internal database.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Conducted database research to identify potential leads and determine contact information.
- Built relationships with customers using strong persuasion and active listening skills.
- Asked pertinent questions to understand customer requirements.
- Informed current and prospective customers of promotions and new or upgraded products.
- Answered calls, took messages and transferred calls to correct individuals.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Recorded and updated customer information in online systems.
- Followed up with customers to solicit further sales.
Promoter
Arada Real Estate
Alain, UAE
01.2020 - 03.2020
- Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
- Identified potential marketing opportunities to increase brand awareness.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Motivated team members to meet and exceed sales targets.
Trainee
Abu Dhabi Islamic Bank
Alain, UAE
09.2019 - 12.2019
- Attended training courses to build understanding of processes, techniques and industry.
- Shadowed senior team members to learn all related jobs and tasks.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Interacted with customers under supervision to support operational objectives.
- Filled out timesheets and paperwork according to identified requirements.
- Collaborated with employees from various backgrounds.
- Supported departmental tasks to increase understanding of industry processes.
- Adhered to corporate data confidentiality rules, mitigating breaches.
Organizer
Ministry Of Education
Alain, UAE
05.2019 - 06.2019
- Discovered opportunities to gain deeper insight into creating efficient and streamlined processes.
- Generated reports to evaluate program success and make modifications.
- Fostered collaborative efforts to schedule, host and facilitate events and identify further opportunities to reach members of community.
- Provided students coaching, mentoring and consultation to enhance performance and professional development.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Sales Executive
Nestle
Alain, UAE
02.2018 - 12.2018
- Analyzed past sales data and team performance to develop realistic sales goals.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Bachelor’s - Business Administration And Management
Alain University
Alain 01.2016 - 01.2020
High School Diploma -
Emirates Private School
AlainSkills
Effective communication
Patient Flow
Clinical safety
Marketing
Scheduling
Documentation and reporting
Administrative support
Office management
Mail handling
Staff Management
Business administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Clinic Supervisor
Al Noor Hospital
04.2022 - 05.2022
Customer Service Registration Cashier
Kanad Hospital
03.2021 - 02.2022
Telesales Representative
IEnglish Institute
01.2021 - 03.2021
Promoter
Arada Real Estate
01.2020 - 03.2020
Trainee
Abu Dhabi Islamic Bank
09.2019 - 12.2019
Organizer
Ministry Of Education
05.2019 - 06.2019
Sales Executive
Nestle
02.2018 - 12.2018
Bachelor’s - Business Administration And Management
Alain University
01.2016 - 01.2020
High School Diploma -
Emirates Private School