Alaa Omran
Business-Management Graduate
Alain,United Arab Emirates
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Clinic Supervisor
Al Noor Hospital
Alain, UAE
04.2022 - 05.2022
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
- Communicated with patients, asked appropriate questions and employed active listening to determine best care.
- Performed patient assessments and contributed to development of interdisciplinary care plans.
- Recruited, hired and educated staff on state and federal statutes on sleep service and independent diagnostic testing facility(IDTF) guidelines.
- Confirmed availability of sufficient supplies for delivery of quality patient care orders.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
Customer Service Registration Cashier
Kanad Hospital
Alain, UAE
03.2021 - 02.2022
- Improved operations through consistent hard work and dedication.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Onboarded new temps by entering patients information into systems.
- Maintained energy and enthusiasm in fast-paced environment.
- Actively listened to patients requests, confirming full understanding before addressing concerns.
- Handled phone calls per day to address patients inquiries and concerns.
- Participated in team-building activities to enhance working relationships.
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours across night, weekend and holiday shifts.
- Prepared variety of different written communications, reports and documents.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Increased patients satisfaction by resolving issues.
- Identified issues, analyzed information and provided solutions to problems.
Telesales Representative
IEnglish Institute
UAE, Alain
01.2021 - 03.2021
- Opened new accounts and documented personal, demographic and payment information in system.
- Escalated concerns or advanced problem calls to management staff.
- Recorded contact information of customers and potential customers in internal database.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Conducted database research to identify potential leads and determine contact information.
- Built relationships with customers using strong persuasion and active listening skills.
- Asked pertinent questions to understand customer requirements.
- Informed current and prospective customers of promotions and new or upgraded products.
- Answered calls, took messages and transferred calls to correct individuals.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Recorded and updated customer information in online systems.
- Followed up with customers to solicit further sales.
Promoter
Arada Real Estate
Alain, UAE
01.2020 - 03.2020
- Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
- Identified potential marketing opportunities to increase brand awareness.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Motivated team members to meet and exceed sales targets.
Trainee
Abu Dhabi Islamic Bank
Alain, UAE
09.2019 - 12.2019
- Attended training courses to build understanding of processes, techniques and industry.
- Shadowed senior team members to learn all related jobs and tasks.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Interacted with customers under supervision to support operational objectives.
- Filled out timesheets and paperwork according to identified requirements.
- Collaborated with employees from various backgrounds.
- Supported departmental tasks to increase understanding of industry processes.
- Adhered to corporate data confidentiality rules, mitigating breaches.
Organizer
Ministry Of Education
Alain, UAE
05.2019 - 06.2019
- Discovered opportunities to gain deeper insight into creating efficient and streamlined processes.
- Generated reports to evaluate program success and make modifications.
- Fostered collaborative efforts to schedule, host and facilitate events and identify further opportunities to reach members of community.
- Provided students coaching, mentoring and consultation to enhance performance and professional development.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Sales Executive
Nestle
Alain, UAE
02.2018 - 12.2018
- Analyzed past sales data and team performance to develop realistic sales goals.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Bachelor’s - Business Administration And Management
Alain University
Alain 01.2016 - 01.2020
High School Diploma -
Emirates Private School
AlainSkills
Effective communication
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Clinic Supervisor
Al Noor Hospital
04.2022 - 05.2022
Customer Service Registration Cashier
Kanad Hospital
03.2021 - 02.2022
Telesales Representative
IEnglish Institute
01.2021 - 03.2021
Promoter
Arada Real Estate
01.2020 - 03.2020
Trainee
Abu Dhabi Islamic Bank
09.2019 - 12.2019
Organizer
Ministry Of Education
05.2019 - 06.2019
Sales Executive
Nestle
02.2018 - 12.2018
Bachelor’s - Business Administration And Management
Alain University
01.2016 - 01.2020
High School Diploma -
Emirates Private School
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