Alaa Othman
Strategy & Policy Consultant | MPA | PMP | BSC | Transformation & Change management
Dubai
Summary
Energetic and highly capable hard worker Strategy and Performance, Project Management, and public policy advisor. Holding a master’s degree in “Public Administration”, bachelor’s degree in “Management Information Systems” and PMP Certified. Having over 19 years of comprehensive core experience in dealing with private sector / government, semi government and consultancy firms, covering and leading Strategy formulation and management, Corporate Performance management, Strategy Execution, Program/Projects Management and development value – added corporate development. In addition, a wide experience in public policies, corporate policies methodologies starting from the development phases until the evaluation and recommendations.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Special Projects Manager
Department of Health
12.2022 - Current
- Manage the foundational strategy and annual plan update and formulation
- Cascade the high-level corporate strategy into the business units as operational plans and translate it to activities annually
- Ensure the quality of outcomes and deliverables from the strategic special projects/initiatives across the Department of Health
- Develop the strategic transformation and change management plan to ensure successful transformation across the organization
- Manage key strategic projects at the health sector level in Abu Dhabi
- Engaged in health policy discussions and debates with diverse stakeholders
- Conduct comprehensive policy analyses, evaluate effectiveness, and propose innovative solutions
- Advocate for community interests and ensure people-centric policies
- Inform about current events, societal, community, and health challenges, and emerging trends
- Skilled in policy formulation, implementation, and evaluation
- Manage the health specialized strategies development at all stages starting from the proof of concept until the approval
- Handle top management ad-hoc reports, assessments, and other tasks
- Work closely with key strategic stakeholders to ensure successful engagement and strategic execution
- Responsible for the development of work improvement frameworks and guides
- Support corporate performance reporting and improvement action plans regularly
- Provide technical expertise for all strategic-related reports and deliverables
- Support all corporate development-related projects such as business process re-engineering, integrated management systems adoption
- Set up the PMO function through building the PMO framework for standardized project management practices and design the related PMO templates and building the project management capabilities across the organization
- Build proper communication with strategic project managers pre, during, and post-execution period
- Ongoing monitoring and reporting for the key projects across the health sector in Abu Dhabi and align the leadership with the execution progress as well as the strategic intent and deliverables of each
- Ensure support and oversight of the running projects within the planned execution timelines to avoid any deviation or mismatching between the project deliverables and planned scope
- Build a strong relationship with all project execution stakeholders (internal, external) to ensure the success of the projects.
Sr. Specialist / Project Manager
Dubai Health Authority
08.2017 - 11.2022
- Handle and advise the implementation of the Directions and mandates for Government of Dubai Executive council across the Dubai Health Authority
- Handle the strategy management activities starting from the current state assessment with conducting the necessary analysis
- Industry benchmarking and best practices studies
- Strategy formulation includes setting the destinations and targets, design and develop the new recommend the new initiatives based on the previous current state assessment, gaps, and benchmarks
- Strategy communication, alignment, and cascading across the organization structure levels
- Ensure the proper strategy reporting and monitoring in place
- Manage the development of specialized health strategies projects in alignment with the governmental directions and mandates, and future foresight direction in Dubai
- Enable the success of strategic projects execution and implementation through hands-on support and onboarding with the stakeholders and owners, through ensuring the complete realization of the scope, deliverables, budget, and timelines
- Conduct the strategy change management impact, readiness assessment, and develop the change management plan focuses on the change dimensions identified according to the assessment in coordination with all the concerned stakeholders in the organization
- Develop and apply the adequate tools, techniques, and approaches to change management at various levels in the organization and make sure setting the related measures to achieve the target change management results
- Handle the strategic budget planning annual exercise with engaging the concerned stakeholders, this includes the planned projects under the DHA strategy
- Support and manage the execution of the governmental directions and mandates annual agenda top priority topics and make it happen in collaboration with the concerned stakeholders
- Corporate Performance Management team leader and ensure the efficient reporting of the corporate performance to improve the planning and decisions and overcome the organizational challenges
- Manage & follow up the progress of the strategic programs and its sub-initiatives in DHA, including building the communication channels with the program leads in each core business
- Policy Analysis and Alignment: Evaluate existing sector-level policies to identify gaps or areas where policies may not align with sector-specific standards and requirements
- Collaborate with experts to recommend necessary revisions to sector policies, ensuring alignment with industry standards
- Policy Research and Development: Conduct thorough research to understand the specific regulatory and industry standards within the sector
- Develop and propose new sector-level policies or update existing ones to reflect current sector best practices and requirements
- In-Depth Research: Conduct comprehensive research to gather data and insights relevant to the various health areas
- Effective Policy Content Creation: Craft clear, persuasive, and well-structured documents that communicate key findings and policy recommendations
- Manage the handling, review, and approve the mandated public health-related policies and the corporate policies
- Handle the Strategy & Performance improvement related projects/Initiatives
- Manage and advise the improvement and proper implementation of the organizational governance framework along with the organizational structure development and changes, in alignment with the Strategic plan for Dubai health authority and other governmental mandates and directions
- Manage several corporate development projects and initiatives
- Carry on other related research and analysis projects related to the organizational development
- Manage the critical and strategic projects in the health sector, especially during Covid-19 Pandemic.
Strategy Specialist
Mohammed Bin Rashid School of Government
03.2014 - 08.2017
- In charge of the Strategic Planning and corporate performance process, responsible for the entity strategy formulation and creation
- Carry out the needed strategic analysis by using the needed techniques and conduct the needed strategic brainstorming and workshop sessions with the internal and external stakeholders
- E.g
- Government of Dubai direction and mandates and in alignment with Dubai plan 2021 and design the final strategic plan document including the strategic objectives and priorities with the complete performance management framework (including related KPIs and targets)
- Ensure proper implementation of the strategies and priorities, managing and monitoring the performance (Balanced scorecard, Strategy alignment (cascading), report, and review and update the strategy)
- Manage the Policy analysis, formulation, and impact assessment projects
- Initiatives/Projects Portfolio Management and monitoring – Corporate Level and Departmental Level
- Develop and maintain the existing policies and processes
- Assure the successful execution of the strategy and create a clear roadmap, leading the required change because of the strategy execution
- Build proper channels of communication with all management levels and stakeholders to engage them in the strategy execution process
- Handling and maintaining the Quality Management System and Excellence programs as per the applied awards in Dubai Government
- Assure the implementation of policies and processes successfully across the entity and in alignment with the strategic direction.
Senior Consultant
Freelancer
04.2013 - 03.2014
- Creating the organizational corporate performance framework by using Balanced Score Card approach to execute strategy in all organizational levels
- Manage the strategy alignment (cascade) exercise and ensure the strategy linkage and well engagement across all the organization levels
- Ensure efficiency in the organization's strategy communication and awareness
- Handle the awareness and quality internal audit process
- Monitor and report the corporate performance (KPI's and Initiatives)
- Conduct the training and awareness material to the client's employees at all levels on the new strategy and the success factors to succeed it
- Conduct the internal Audit (second Party) and make sure the proper use of the forms and following the standards and procedures
- Developing effective fact-gathering programs
- Investigate internal and external non-conformity based on root cause analysis
- Monitoring and reviewing business processes by using questionnaires, analyze the process indicators and outputs rough discussions with managers.
Business Analyst
TUV Nord Middle East
10.2011 - 03.2013
- Develop the Business Plan to meet the development requirements and vision in partnership with business stakeholders and development of the corporate Performance framework
- Leading the strategy update and Implementation process including developing the Goals & Objectives along with the KPI's within the balanced scorecard context and maps
- Maintain the Quality management system and ensure compliance between the operational and standard procedures
- Perform the required periodic reporting for the performance results
- Conduct awareness and guidelines training to the employees for using the QMS
- Review the current strategy and performance management framework and update it on a yearly basis based on the reporting results by conducting the SWOT analysis, PESTLE analysis, Benchmarking, and brainstorming exercise
- ERP Implementation & Business Process Management
- Conduct the current business process assessment, study, and define (AS-IS) and do the required business process mapping
- Lead the internal Audit (First Party) internally for TUV Nord Divisions and external audit (second Party) for the clients
- Provide quality system training for the organization
- Review the current business process (AS-IS) documentation in terms of policies, procedures, and forms in compliance with the ISO 9001 standards and other Standards.
Corporate Performance Analyst
Western Region Municipality
08.2009 - 09.2011
- Handle all the related activities to facilitate the Strategic Planning and Performance Management Process using the Balanced Scorecard Methodology (Assess, Update, Communicate, Implement and Review) for the strategic Plan including setting the driving (Strategy Maps in all levels of organization, Metrics, Strategic Objectives, Initiatives, and Projects)
- Translate the business operations into a clear process map, Documentation of current Processes within the sector in consistency with the Quality manual and procedures
- Documenting and handling the Quality Management System (QMS) maintaining activities and procedures and records and representing the organization in the third-party audit
- Manage and Create the Support Services Sector Services Manual Project (Study, Define, Document, and Mapping the services provided to the external and internal customers as 65 services across 6 divisions)
- Leading Member in the PMO offices for Business Process Re-Engineering Project across three municipalities in Abu Dhabi under the department of municipal Affairs, as implemented in Western Region Municipality, Abu Dhabi City Municipality, and Al Ain Municipality, my responsibility was to identify To-Be processes based on the visioning and benchmarking exercises linking it to the organization capabilities (People, Technology, and Culture)
- Involved in creating the process KPIs has to ensure effectiveness and efficiency of the process, Verify the final SOPs for the new processes as agreed
- Ensure that the new processes are compliant with ISO standards – 9001, 14001, 18001
- Excellence team member for Criteria number 2 and 7 in RADAR - EFQM.
Business Analyst
Concorde Corodex Group
05.2007 - 08.2009
- Key member in the process improvement exercise in conjunction with the QA/QC division, review, amend, and update the group standard manual (GSM) to ensure flexibility, efficiency, and effectiveness
- Analyze and document the business AS-IS processes by collecting data/information through staff interviews/review the main paperwork (applied work)
- Ensure effective and efficient internal business procedures and policies by reviewing it regularly
- Develop new reports to meet the needs for workflow and support decision making such as (Projects finance reports) for tracking and monitoring the financial state of each project and show if it meets the project budget or not
- Audit of the group business processes and procedures make the findings on it, e.g
- Finance department, Sales, and HR.
Data Analyst
Jordan International Police Training Center
08.2005 - 04.2007
- Handling all the data analysis duties such as Data Processing, Management, analyze and filtering responsibilities
- Develop the required periodic reporting and the new reports as required to support the commanders and top management decisions.
Education
MPA. Degree (Master’s in Public Administration & Policies) -
Mohammed Bin Rashid School of Government
B.A. degree in MIS (Management Information Systems) - undefined
Philadelphia University
Change Management Professional - undefined
International Business Management Institute (IBMI)
Project Management Professional (PMP) -
PMI
02.2024
KPI Essentials – Selection and Target Setting - undefined
The KPI institute – Dubai
Kaplan-Norton Balanced Scorecard Certification Boot Camp - undefined
Palladium Middle East
ISO 14001, OHSAS 18001 - undefined
TUV Nord
ISO 9001:2008 Lead Auditor Certificate - undefined
TUV Nord - IRCA
ARIS Business Architect & Designer- Training & Certification - undefined
Department of Municipal Affairs – Abu Dhabi
EFQM training and workshop – Internal Training - undefined
Abu Dhabi International Center for Organizational Excellence
Mapping Strategy with Balanced Scorecard / Kaplan & Norton - undefined
Palladium (Norton & Kaplan)
Knowledge Management Assessor Certification Program - undefined
Mohammed Bin Rashid School of Government
Skills
Strategic Analysis
Balanced Scorecard
Performance Management
Strategic Planning
Business Process Re-Engineering
Organizational Development
Public Policies
Quality Management
Project Management (PMP)
MS Office Tools
Microsoft Visio
KPI’s & Performance monitoring
Business Analysis
Innovation & Knowledge Management
Business Process Mapping & Design
Risk Management
Organizational Transformation
Corporate Policies
Benchmarking
Strategic Budget planning
Mind Mapping
Time Management
Earned value analysis
Program Management
Accomplishments
- Recognition & Honor Certificate - Abu Dhabi Government (Nov 2010)
- Recognition & Honor Certificate – Government of Dubai (June 2015) (Knowledge capability building Project)
- Recognition & Honor Certificate – Government of Dubai (Nov 2015) (Successful Strategy implementation)
- Recognition & Honor Certificate – Government of Dubai (Jan 2017) (Successful project lead)
- Appreciation & Honor Certificate - Government of Dubai (2020) (Health Strategies & Policies Lead)
Affiliations
- Member of IIBA (International Institute of Business Analysis) March/2009.
- PMI (Project Management Institute).
Personal Information
- Nationality: Jordan
- Marital Status: Married
Publications
Chapter 10. Electronic Health Record Management: Dubai Health Authority's Project 'Salama'; Ala'a Atallah Othman and Immanuel Azaad Moonesar – Future Governments (Actions and Insights – Middle East and North Africa Vo.7), 2018
Timeline
Special Projects Manager
Department of Health
12.2022 - Current
Sr. Specialist / Project Manager
Dubai Health Authority
08.2017 - 11.2022
Strategy Specialist
Mohammed Bin Rashid School of Government
03.2014 - 08.2017
Senior Consultant
Freelancer
04.2013 - 03.2014
Business Analyst
TUV Nord Middle East
10.2011 - 03.2013
Corporate Performance Analyst
Western Region Municipality
08.2009 - 09.2011
Business Analyst
Concorde Corodex Group
05.2007 - 08.2009
Data Analyst
Jordan International Police Training Center
08.2005 - 04.2007
MPA. Degree (Master’s in Public Administration & Policies) -
Mohammed Bin Rashid School of Government
B.A. degree in MIS (Management Information Systems) - undefined
Philadelphia University
Change Management Professional - undefined
International Business Management Institute (IBMI)
Project Management Professional (PMP) -
PMI
KPI Essentials – Selection and Target Setting - undefined
The KPI institute – Dubai
Kaplan-Norton Balanced Scorecard Certification Boot Camp - undefined
Palladium Middle East
ISO 14001, OHSAS 18001 - undefined
TUV Nord
ISO 9001:2008 Lead Auditor Certificate - undefined
TUV Nord - IRCA
ARIS Business Architect & Designer- Training & Certification - undefined
Department of Municipal Affairs – Abu Dhabi
EFQM training and workshop – Internal Training - undefined
Abu Dhabi International Center for Organizational Excellence
Mapping Strategy with Balanced Scorecard / Kaplan & Norton - undefined
Palladium (Norton & Kaplan)
Knowledge Management Assessor Certification Program - undefined
Mohammed Bin Rashid School of Government