Alaa Rafaat
ABU DHABI,United Arab Emirates
Summary
Offering strong interpersonal and organizational skills gained from customer service roles. Knowledgeable about managing front desk operations and handling guest inquiries with professionalism and care. Ready to use and develop communication, problem-solving, and leadership skills in senior front-desk executive role.
Overview
6
6
years of professional experience
16
16
years of post-secondary education
Work history
Floor supervisor
safe care dental
Abu Dhabi
03.2022 - 09.2024
- Oversee daily operations and manage the performance of dental assistants and staff.
- Ensure smooth patient flow within the clinic, coordinating with reception and clinical teams.
- Monitor adherence to clinic protocols and standards to maintain high-quality patient care.
- Train and mentor new staff members on clinic procedures, patient care, and safety protocols.
- Manage inventory levels of dental supplies and equipment, placing orders as necessary.
- Assist with patient inquiries and concerns, ensuring a positive experience during their visit.
- Collaborate with the front desk to optimize appointment scheduling and reduce wait times.
- Ensure compliance with health regulations and clinic policies, conducting regular audits.
Front office executive
Amana clinic
Abu Dhabi
03.2019 - 12.2022
- Greet and assist patients as they arrive, ensuring a welcoming environment.
- Manage and coordinate patient appointments, including rescheduling and cancellations.
- Handle incoming calls, providing information and addressing patient inquiries.
- Maintain accurate patient records, ensuring confidentiality and compliance with regulations.
- Process patient payments and manage billing inquiries, including insurance verification.
- coordinate between patients and healthcare providers to facilitate communication and ensure patient needs are met.
- Perform general administrative tasks such as filing, data entry, and maintaining office supplies.
- Provide exceptional customer service, addressing any patient concerns or complaints effectively.
Education
High School Diploma -
AQS
Abu Dhabi 09.2001 - 06.2013
Bachelor of Education - Public Relations & Media
Emirates College of technology
Abu Dhabi 09.2014 - 06.2018
Skills
- Staff coaching and mentoring
- Time management efficiency
- Telephone operation
- Positive outlook
- Organisational efficiency
- Flexible
- Customer Service
- Calm under pressure
- Invoice processing
- Attention to Detail
- Conflict Resolution
Languages
English
Fluent
Arabic
Fluent
Timeline
Floor supervisor
safe care dental
03.2022 - 09.2024
Front office executive
Amana clinic
03.2019 - 12.2022
Bachelor of Education - Public Relations & Media
Emirates College of technology
09.2014 - 06.2018
High School Diploma -
AQS
09.2001 - 06.2013
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