ALAA SHAHATA
Ajman
Summary
Licensed Pharmacist with over 15 years of experience spanning pharmaceutical retail, medical sales, product marketing, customer service, and warehouse operations. Adept at managing pharmacy operations, leading cross-functional teams, and delivering exceptional client support. Proven ability to streamline workflows, ensure regulatory compliance, and enhance service quality. Seeking to leverage a strong healthcare background in a dynamic and growth-oriented organization.
Overview
17
17
years of professional experience
Work History
Customer Service Officer
Tarweeh for Digital Media
01.2023 - Current
- Delivered high-quality customer service via phone, email, and digital platforms.
- Resolved customer inquiries and complaints in a timely and professional manner.
- Maintained accurate records using CRM tools and internal databases.
- Supported internal teams in addressing technical and service-related issues.
- Ensured customer satisfaction through effective problem-solving and follow-up.
General Manager
Pharmaplus Pharmacy
01.2020 - 12.2022
- Oversaw daily pharmacy operations, budgeting, staff management, and regulatory compliance.
- Improved operational efficiency by introducing SOPs and monitoring KPIs.
- Managed vendor negotiations and procurement to maintain optimal stock levels.
- Enhanced service quality and customer satisfaction through training and supervision.
Warehouse Manager
Pharmaplus Pharmacy
01.2019 - 12.2019
- Led warehouse operations including inventory tracking, product storage, and order fulfillment.
- Implemented systems to monitor expiry dates and optimize stock rotation.
- Coordinated with suppliers to ensure timely deliveries and replenishment.
- Ensured warehouse compliance with pharmaceutical safety standards.
Retail Pharmacist
Pharmaplus Pharmacy
11.2018 - 12.2018
- Dispensed prescription medications and provided professional counseling on usage.
- Maintained accurate patient records and ensured adherence to legal and health regulations.
- Offered OTC recommendations and health advice to customers.
- Monitored inventory and handled reordering processes.
Product Marketing Manager
Fast International Company
01.2014 - 08.2018
- Developed and executed marketing plans for pharmaceutical products.
- Conducted market research to drive product positioning and sales growth.
- Led training sessions and managed a team of medical sales representatives.
- Organized promotional events and campaigns targeting healthcare providers.
Medical Sales Representative
Fast International Company
08.2008 - 12.2013
- Promoted pharmaceutical products to hospitals, clinics, and pharmacies.
- Built strong client relationships and maintained detailed customer records.
- Conducted presentations, demos, and post-sale support.
- Consistently achieved and exceeded sales targets.
Education
B.A. - Pharmacy
University of Khartoum
01.2007
Skills
- Customer Service
- Communication
- Pharmacy Operations
- Inventory Control
- Team Leadership
- Staff Training
- Product Marketing
- Sales Strategy
- CRM Systems
- Documentation
- Regulatory Compliance
- SOPs
- Multitasking
- Time Management
- Logistics
- Supply Chain Coordination
Timeline
Customer Service Officer
Tarweeh for Digital Media
01.2023 - Current
General Manager
Pharmaplus Pharmacy
01.2020 - 12.2022
Warehouse Manager
Pharmaplus Pharmacy
01.2019 - 12.2019
Retail Pharmacist
Pharmaplus Pharmacy
11.2018 - 12.2018
Product Marketing Manager
Fast International Company
01.2014 - 08.2018
Medical Sales Representative
Fast International Company
08.2008 - 12.2013
B.A. - Pharmacy
University of Khartoum