ALAA BASIL ALHASAN
Dubai
Summary
Sustainable and Renewable Energy Engineering graduate, seeking the next, exciting and challenging opportunity where I can apply the skills and knowledge I've acquired through my studies and experience. I'm a focused and results driven individual, strong interpersonal skills, able to adapt to any work dynamic and always looking to develop myself further as professional and acquire new insight.
Overview
9
9
years of professional experience
Work History
Administrative Assistant Intern
University Collage Of London
United Kingdom
06.2021 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Provide support for the reporting of Work-Related Learning Programmers and Apprenticeships.
- Providing professional and timely responses to any queries received via email or telephone, seeking advice and guidance where required, within the agreed response timescale.
- Foster a positive work environment with a good team spirit, including the wider support teams, with student experience at the forefront of all efforts.
Admission Assistant
University Of Sharjah
Sharjah, United Arab Emirates
06.2015 - 06.2016
- Answered phones, called prospects and handled initial email contacts for applicants to program.
- Supported admissions team in achieving enrollment goals with diligent application review and decision-making processes.
- Maintained up-to-date knowledge of institutional policies, procedures, and programs to provide informed guidance to prospective students.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Assisted in efforts to improve the overall applicant experience by providing timely information regarding admission requirements and deadlines.
Intern
Sharjah Electricity & Water Authority, SEWA
Sharjah, United Arab Emirates
06.2014 - 08.2014
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
Education
Bachelor of Science - Sustainable And Renewable Energy
University of Sharjah
Sharjah, United Arab Emirates06.2015
Skills
- Office Administration
- Customer and client relations
- Office Management
- Strong Problem Solver
- Meticulous attention to detail
- Coordination
- Presentation design
- Report analytics
- Decision-making skills
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Administrative Assistant Intern
University Collage Of London
06.2021 - 06.2023
Admission Assistant
University Of Sharjah
06.2015 - 06.2016
Intern
Sharjah Electricity & Water Authority, SEWA
06.2014 - 08.2014
Bachelor of Science - Sustainable And Renewable Energy
University of Sharjah