ALAALDIN RABAIAH
Summary
Professional project management specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
PHARMACY OPERATION MANAGER
ORIANA HOSPITAL
SHARJAH, UAE
03.2023 - Current
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Helped to reduce staff turnover rates by driving improvements in team culture, transparency and cohesion.
- Delivered services to customer locations within target timeframes.
- Designed long-term business strategy to guide leadership decision-making.
- Completed customer orders with speed and accuracy.
- Monitored health and safety measures for guaranteed compliance.
- Served customers to drive sales and deliver top-quality experiences.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Displayed energy and enthusiasm in fast-paced environment.
- Conducted periodic performance reviews for direct reports.
- Led and managed administrative staff to maintain smooth daily operations.
- Maximised staff performance, leading operational meetings to discuss projects and implementation.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Organised financial and operational data to help with yearly budgeting and planning.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Allocated resources strategically to achieve high ROI and minimise financial cost.
- Designed and implemented training to further develop staff based on business goals.
- Planned revenue generation strategies designed for growth.
- Planned and managed resources and budget to support and deliver objectives.
- Developed organisational policies for administrative oversight and internal controls.
- Delivered KPI targets and improvements on consistent basis through excellent leadership.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Started Online pharmacy and other online platforms .
- Guided marketing team with expert insights during marketing campaigns.
- Created marketing materials for online and offline marketing platforms.
- Pharmacy Purchase team management to get maximum profit and reduce lost .
- Oversaw records covering purchasing transactions, distribution flow and stock storage.
- Managed resources to yield high Return On Investment (ROI), raising cost-effectiveness.
RETAIL PHARMACY AREA MANAGER
GMG | SUPERCARE PHARMACIES
Dubai & Abu Dhabi
05.2020 - 12.2022
- Managed and lead a team of 100+ staff with 14 retail units in Dubai & Abu Dhabi by support pharmacies with day-to-day activities and management functions
- Organize and manage different store operations and allocate responsibilities to the sales staff on day to day basis
- Guide and supervise the team towards achieving amazing sales figures
- Control and prepare the store's budget aiming for maximum efficiency and minimum expenditure
- Monitor purchases and inventory stock levels and ensure that they stay within budget
- Provide customers with detailed information about the merchandise and services, if required
- Deal with customer complaints to maintain the store reputation
- Collaborate with the marketing team to plan out effective marketing strategies
- Plan and administer in-store promotional displays or event
- Inspect the store environment thoroughly and resolve any issues that may arise
- Evaluate sales records and generate revenue reports to make accurate sales forecasts
- Keep abreast of the latest market trends to determine the need for improvements
- Make sure the store fulfills all the health, legal, and safety guidelines.
RETAIL PHARMACY AREA MANAGER
LIFE PHARMACY
Dubai
02.2019 - 04.2020
- Managed and lead a team of 250+ staff with 24 retail units in the central Dubai region by support pharmacies with day-to-day activities and management functions
- Boosted sales and delivered outstanding customer service by training and directing the team with pharmacy services, product and procedure
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Improved quality processes for increased efficiency and effectiveness
- Minimized costs and maximized returns resulting as savings
- Developed standard operating procedures and document workflows for current and future process steps
- Developed and executed plans to monitor standard process adherence.
RETAIL PHARMACY AREA MANAGER
SEIF PHARMACIES
11.2017 - 01.2019
- Lead, motivate and develop the Pharmacy Managers and other key staff members in the Area to optimize and sustain sales performance
- Ensure that best operational practices are employed by shops across the Area in order to maximize sales and maintain customer focus
- Ensure the highest standards of customer service are met through staff excellence, stock availability, and a professional environment in order to optimize and sustain sales performance
- Ensure market intelligence is maximized through networking with key people in the retail, property and government organizations (external) to develop the business
- Follow the rules and regulations of authorities such as HAAD / MOH / DOH, depending on the area, to ensure compliance with the rules and regulations of the health authorities.
STORE MANAGER
BIN SINA PHARMACY
Mall of the Emirates
09.2016 - 11.2017
- Achieve budgeted profitability to meet business plan
- Ensure the highest professional standards of counter prescribing and Medicines Protocol implementation in the frame of customer service, excellence to meet company and professional standards
- Ensure that customer complaints are dealt with promptly and efficiently in accordance with company policy to ensure customer satisfaction
- Make sure that all documents related to pharmacy and pharmacists are renewed and valid to abide to governmental rules and regulations
- Effectively manage, coach and train staff in order to achieve optimal operations and high customer retention
- Maintain healthy stock in the pharmacy and avoid stock ageing to ensure profitability.
STORE MANAGER
BIN SINA PHARMACY
Deira City Centre
11.2013 - 08.2016
REGISTERED PHARMACIST
BIN SINA PHARMACY
Deira City Centre
01.2013 - 10.2013
Trainee pharmacist
BIN SINA PHARMACY DEIRA CITY CENTRE
Dubai, UAE
09.2010 - 01.2013
Education
BACHELOR OF PHARMACY -
ALZAYTOONEH UNIVERSITY OF JORDAN
01.2006 - 04.2010
Skills
- Operation management
- Communication
- Negotiation
- Time management
- Team player
- Team management
- Budget forecasting
- Convincing
- Leadership
- Client database management
- Budgeting
- Business plan Coach
- Client
- Customer Satisfaction
- Customer service
- Database
- Focus
- Forecasting
- Management
- Marketing
- Market Networking
- Retail pharmacy procedure knowledge
- Retail management
Languages
English
Fluent
Arabic
Native
Timeline
PHARMACY OPERATION MANAGER
ORIANA HOSPITAL
03.2023 - Current
RETAIL PHARMACY AREA MANAGER
GMG | SUPERCARE PHARMACIES
05.2020 - 12.2022
RETAIL PHARMACY AREA MANAGER
LIFE PHARMACY
02.2019 - 04.2020
RETAIL PHARMACY AREA MANAGER
SEIF PHARMACIES
11.2017 - 01.2019
STORE MANAGER
BIN SINA PHARMACY
09.2016 - 11.2017
STORE MANAGER
BIN SINA PHARMACY
11.2013 - 08.2016
REGISTERED PHARMACIST
BIN SINA PHARMACY
01.2013 - 10.2013
Trainee pharmacist
BIN SINA PHARMACY DEIRA CITY CENTRE
09.2010 - 01.2013
BACHELOR OF PHARMACY -
ALZAYTOONEH UNIVERSITY OF JORDAN
01.2006 - 04.2010
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