Alaa Tarek Ahmed
Dubai, JBR
Summary
Results-oriented professional with a proven track record in public relations management and client service. Demonstrates excellence in achieving high-quality outcomes through strong leadership and effective team motivation. Adept at collaborating with clients to identify and meet their needs, delivering exceptional service, and fostering positive relationships.
Overview
9
9
years of professional experience
Work History
Public Relation Representative
AB Group
05.2022 - 04.2024
- Cultivated and maintained strong relationships with guests, ensuring their accommodation needs were met with exceptional service.
- Actively responded to inquiries and concerns across multiple platforms, including on-site interactions and social media.
- Addressed and resolved disputes proactively and amicably, effectively minimizing negative feedback and safeguarding the company’s reputation.
- Supported sales teams by providing relevant insights from social listening activities that informed overall strategy development and execution plans.
Social Media Moderator
Berlin Shop
11.2020 - 12.2021
- Expertly managed crises on social media platforms by swiftly addressing negative comments and escalating issues when necessary to resolve conflicts effectively.
- Demonstrated a fast response rate by engaging with online communities through direct messages and comments, fostering trust and loyalty among followers.
Training Coordinator Administrative
ITSHARE Training Center
07.2018 - 08.2020
- Addressed and responded to customer inquiries both on-site and via social media, ensuring prompt and effective resolution of needs.
- Organized and managed training courses from initial preparation through to completion, tailoring content based on client feedback to enhance program effectiveness.
- Collected and analyzed client feedback to continuously improve training processes and customer service practices.
- Worked with central management to identify, plan, align, and address training needs.
Administrative
TIBA WOOD Company
06.2015 - 09.2017
- Compiled and analyzed daily financial reports, ensuring accurate tracking of revenue and expenses.
- Prepared monthly payroll and managed weekly supplier payments, maintaining financial accuracy and timely disbursement.
- Monitored and followed up on operational activities with employees to ensure smooth daily operations.
- Conducted weekly warehouse inventory and daily showroom inventory, ensuring accurate stock levels and availability.
- Addressed client needs promptly and followed up on payment collections to ensure timely and accurate transactions.
- Provided administrative support for various departments, contributing to overall company success.
Education
Bachelor of Business Administration - Business Management
Cairo University
Egypt, Cairo07.2020
Skills
- Organization
- Quick Learner
- Creativity
- Management
- Communication Skills
- Active Listening
- Critical Thinking
- Problem-solving
- Adaptability
- Teamwork
- Communications management
- Creative Direction
Languages
English
Upper Intermediate
B2
Timeline
Public Relation Representative
AB Group
05.2022 - 04.2024
Social Media Moderator
Berlin Shop
11.2020 - 12.2021
Training Coordinator Administrative
ITSHARE Training Center
07.2018 - 08.2020
Administrative
TIBA WOOD Company
06.2015 - 09.2017
Bachelor of Business Administration - Business Management
Cairo University
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