JOEMON K
SPA Manager
Al Ain City,UAE
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Experienced spa person with over 10 years of experience in Hotel spa,Day Spa Excellent reputation for resolving problems and improving customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Service-oriented Spa Manager committed to building engaged team and superior guest relations for maximum return on investment. Understands spa operations thoroughly and troubleshoots and resolves technical and personal issues resourcefully. Trains team members to put customers first and empowers staff members to take creative and independent action.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
SPA Manager
The Crown Goa, Panjim 5 Star Boutique Hotel
01.2019 - 08.2021
- Managing the entire spa staffs
- Ensuring prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction
- Controlling all aspects of the Spa’s Finances including cashing up, banking and invoice payments
- Optimizes the efficient usage of spa inventory by monitoring, control and feedback to support the departments
- Lead and motivate staff to achieve goals and exceed guest expectations
- Ensure all dealings with guests at the spa and health club area to meet or exceed the hotels operating standards.
- Responsible to identify and target specific market segments for potential corporate clientele to promote Spa services
Asst. Spa Manager
Ramada Beach Hotel Ajman
Ajman, UAE
07.2016 - 09.2018
- Organize staff Training, leading and motivating the team of beauty therapists & Spa Therapist
- Handles guest complaints and other related problems and reports on the Manager’s log book and Maintaining strict client confidentiality and dealing diplomatically with sensitive issues.
- Responsible for checking and overseeing all guest settlements like cash, CC, room settlements etc.
- Responsible to identify and target specific market segments for potential corporate clientele to promote Spa services.
- Responsible to develop strong product quality and treatment measures.
- Responsible to monitor and analyse the products and services of competitive Spas, to maintain a competitive advantage.
- Responsible for reviewing all guest feedback results and implement improvements to ensure guest satisfaction.
Executive Front Office
Ffort Raichak On Ganges, Deluxe Hotel
kolkatha, West Bengal
05.2014 - 07.2016
- Co- ordinates with all departments concerned in order to maintain Front office functions properly
- Assisting reception, business center, cashier, concierge and bell captain during high occupancy
- Answers guest inquires, handles complaints and attends to needs of the guest.
Sr. Spa Supervisor
Ffort Raichak On Ganges, Star Deluxe
Kolkatha, West Bengal
09.2008 - 04.2010
- Achieving set sales and treatment target
- Acting as a team player, taking part and contributing to theme evenings, promotions and special offers.
- Responsible for spa employee’s weekly duty schedules and staff duty charts.
- Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all spa equipment.
- Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all health club equipment.
- Regularly monitor all equipment for the proper functioning in the Spa and health club area to ensure maximum guest satisfaction.
Spa Coordinator
Taj Gateway Bangalore, Star Luxury Hotel
Bangalore, karnthkka
03.2007 - 09.2008
- Responsible for handling day-to-day activities of the Health club & Spa
- Responsible for making rosters at the end of each month and interaction with the Health Club manager on Regular basis.
- Responsible for spa employee’s weekly duty schedules and staff duty charts.
- Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all spa equipment.
- Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all health club equipment.
- Regularly monitor all equipment for the proper functioning in the Spa and health club area to ensure maximum guest satisfaction.
Sr. Spa Therapist & Spa Supervisor
Shiva Vilas
Jaipur, Rajasthan
03.2006 - 03.2007
- Deliver a variety of spa services (body treatments, massages, facials, waxing and manicure/pedicure) in a safe and comfortable manner
- Maintain equipment and sample inventory of products
- Keep documentation and maintain clients files
- Keep a clean and stocked room
- Acknowledge and respond to relevant customer queries, needs and expectations
- Suggest and promote retail products or additional services
- Uphold hygiene standards and follow health and safety regulations
- Cooperate with and report on administration on any arising issues
- Apply best practices and be up to date with market trends
Jr. Spa Therapist & Spa Therapist
Jaypee Palace Hotel
Agra, INDIA, UP
12.2005 - 02.2006
- Deliver a variety of spa services (body treatments, massages, facials, waxing and manicure/pedicure) in a safe and comfortable manner
- Maintain equipment and sample inventory of products
- Keep documentation and maintain clients files
- Keep a clean and stocked room
- Acknowledge and respond to relevant customer queries, needs and expectations
- Suggest and promote retail products or additional services
- Uphold hygiene standards and follow health and safety regulations
- Cooperate with and report on administration on any arising issues
- Apply best practices and be up to date with market trends
Ayurvedic Panchakarma Therapist
Santhigiri Ayurveda, Siddha
Kollam, INDIA
01.2004 - 11.2005
- Assist in Ayurveda Products (Tablets, Shampoo, Soap & other medicines)
Education
Diploma(Planning Commission, Govt of India) - Beauty And Spa
BHARTH SEVA SAMAJ
NEW DELHI 05.2017 - 05.2018
BBA - BACHELOR oF BUSINESS ADMINISTRATION
Annamalai University
ANNAMALAI NAGAR 06.2010 - 06.2014
Science Education
BOARD oF HIGHER SECONDARY
MMHS UPPODU 03.2002 - 03.2004
Skills
POS system operation
Accomplishments
- Retail and Professional Product Knowledge Training from Iraya,
- Agpur, INDIA
- Year 2014
- Holistic Managerial Excellence at CLUB VERDE VISTA, Kolkata,
- NDIA
- Year 2013
- Front Office Management & House Keeping Operation Training
- Ertified Course conducted By I.H.M Kolkata, INDIA
- Year 2012
- Spa Standard Operation Procedure And Treatment Training
- Rom Spa Origin, Thailand through The Anaya Spa, Raichak On
- Anges, Kolkata, INDIA
- Year 2011
- Diploma in Ayurveda Therapy from Rotary Club Kollam, INDIA
- Ear 2011
Reading, Swimming
YES
Timeline
SPA Manager
The Crown Goa, Panjim 5 Star Boutique Hotel
01.2019 - 08.2021
Diploma(Planning Commission, Govt of India) - Beauty And Spa
BHARTH SEVA SAMAJ
05.2017 - 05.2018
Asst. Spa Manager
Ramada Beach Hotel Ajman
07.2016 - 09.2018
Executive Front Office
Ffort Raichak On Ganges, Deluxe Hotel
05.2014 - 07.2016
BBA - BACHELOR oF BUSINESS ADMINISTRATION
Annamalai University
06.2010 - 06.2014
Sr. Spa Supervisor
Ffort Raichak On Ganges, Star Deluxe
09.2008 - 04.2010
Spa Coordinator
Taj Gateway Bangalore, Star Luxury Hotel
03.2007 - 09.2008
Sr. Spa Therapist & Spa Supervisor
Shiva Vilas
03.2006 - 03.2007
Jr. Spa Therapist & Spa Therapist
Jaypee Palace Hotel
12.2005 - 02.2006
Ayurvedic Panchakarma Therapist
Santhigiri Ayurveda, Siddha
01.2004 - 11.2005
Science Education
BOARD oF HIGHER SECONDARY
03.2002 - 03.2004
Similar Profiles
Soheil SojoodiSoheil Sojoodi
Bartender at Hotel de Russie 5 Star Luxury HotelBartender at Hotel de Russie 5 Star Luxury Hotel
Szymon LachSzymon Lach
General Manager at 5* H15 Boutique HotelGeneral Manager at 5* H15 Boutique Hotel
Pardon KambariPardon Kambari
Executive Housekeeper at Victoria Falls Hotel, 5 Star Luxury HotelExecutive Housekeeper at Victoria Falls Hotel, 5 Star Luxury Hotel