Alan Reji
Dubai
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
1
1
year of professional experience
Work History
Waiter
Jumeirah Conference & Incentives
09.2022 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Stayed up-to-date on menu changes to help customers make food choices.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected dishes and utensils for cleanliness.
Waiter
The Meydan Hotels
12.2021 - 05.2022
- Participated in Dubai Endurance World Cup held in2022
- Got inhand Experiance in Event cordination
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Waiter
The Raviz
07.2020 - 08.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
Bachelor of Science - Hospitality
Yuvakshetra Institute of Management Studies
Palakkad , Kerala03.2022
Skills
- Guest Inquiries
- Guest Relations
- Table Preparation
- Dining Room Organization
- Seating Assignment Preparation
- Order Accuracy
- Price Memorization
Languages
English
Advanced (C1)
Hindi
Intermediate (B1)
Timeline
Waiter
Jumeirah Conference & Incentives
09.2022 - Current
Waiter
The Meydan Hotels
12.2021 - 05.2022
Waiter
The Raviz
07.2020 - 08.2020
Bachelor of Science - Hospitality
Yuvakshetra Institute of Management Studies
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