ALANOOD KHALFAN ALMANSOORI
Western Region
Summary
Dedicated professional with expertise in customer service and cash handling, proficient in Microsoft Office applications including Word, Excel, and PowerPoint. Demonstrates strong call handling and transfer skills, complemented by bilingual typing abilities in Arabic and English. Known for exceptional teamwork and communication skills, with a proven ability to work effectively under pressure.
Overview
2
2
Languages
1
1
Certification
1
1
year of post-secondary education
11
11
years of professional experience
Work history
Exchange Services
ALFARDAN EXCHANGE
2025.07 - 2026.02
- Answered customer inquiries and handled service requests for remittance transactions.
- Processed daily cash handling tasks and followed company compliance policies.
- Carried out day-to-day duties accurately and efficiently.
- Applied newly learned skills to daily tasks and improved efficiency.
- Completed assigned work to tight deadlines successfully.
Reception & Administrative Support
Zayed Higher Organization
2015.02 - 2015.07
- Oversaw front desk operations and incoming calls, assisted visitors, provided administrative support, and coordinated with team members to maintain efficient workflow.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Education
Diploma - Literary Stream
High School
Abu Dhabi 2009.01 - 2010.01
IELTS Certificate - undefined
Abu Dhabi University
Skills
- Cash handling
- Regulatory compliance
- Customer Service
- Call handling
- Microsoft Office proficiency
- Arabic and English Typing
- Team collaboration
- Ability to Work Under Pressure
Certification
Computer License (ICDL), Certificate in Dealing with Autism – 2024, Early Childhood Development Course – 2024, Certificate – Abu Dhabi Global Market Academy (ADGM)
. Certificate of One Million Al Prompt Experts 2025
. Certificate in Excel 2026
LANGUAGES
Arabic
English
REFERENCES
Reference available upon request
Timeline
Exchange Services
ALFARDAN EXCHANGE
2025.07 - 2026.02
Reception & Administrative Support
Zayed Higher Organization
2015.02 - 2015.07
Diploma - Literary Stream
High School
2009.01 - 2010.01
IELTS Certificate - undefined
Abu Dhabi University