ALANOOD SALEH ALAMERI
Visitor Services Coordinator
Abu Dhabi
Summary
I am a career, skillful and conscientious individual seeking a challenging position. Self-motivated with the ability to meet deadlines and able to work under pressure. Seeking a position within an International company to utilize skills and experience.
Self-motivated brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
13
13
years of professional experience
2016
2016
years of post-secondary education
2
2
Languages
Work History
VISITORS EXPERIENCE COORDINATOR
Department of culture and tourism
11.2017 - Current
- Oversee daily visitor operations at cultural sites, ensuring a smooth and welcoming experience.
- Handle guest inquiries, complaints, and feedback with professionalism to maintain high satisfaction levels.
- Coordinate school group visits and manage reservation bookings to ensure seamless scheduling and logistics.
- Conduct visitor surveys and prepare detailed reports to support service evaluations and enhancements.
- Process and submit invoices, and communicate with the finance department to ensure accurate and timely payments.
- Collaborate with internal teams to identify and implement service improvements.
- Assist in the planning and execution of cultural events, including VIP receptions.
- Completed training in cultural awareness, fire safety, and accessibility for individuals with disabilities.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Visitor Service Facilitator
LOUVRE ABU DHABI
02.2017 - 11.2017
- Providing the necessary guidance to visitors and clients.
- Responsible for dealing with customer related inquiries, complaints and request for information on and services from new and existing customers.
Business Work Placement
ABU DHABI DISTRIBUTION COMPANY
10.2015 - 12.2015
- Sort files
- Work in excel.
- Improve myself from the feedback.
- Help solve the problem and try to find solution
- Work in system to put customer details.( ex: problems)
- Participation in meetings.
- Administrative and secretarial practice.
- Customer service.
customer service
ARDH SHOUK" CONSTRUCTION& MAINTENANCE
02.2013 - 02.2015
- Welcoming and customer care.
- Attention to the problems and suggestions.
- Our logo is always the customer before anything
- Administrative and secretarial practice.
HR Department
FIRST GULF BANK
07.2014 - 07.2014
- Intentional to details:-
- Preparing HR files i.e. Emirates ID, photos etc.
- Dealing and helping people.
- Customer much attention.
- Administrative services
- Secretarial skills.
- Communication skills.
- Computer Skills.
Volunteer
HIGHER COLLEGES OF TECHNOLOGY
01.2012 - 01.2012
- Helping new students.
- Translation help.
- Assist in the distribution of brochures and cards.
- Lead them to right place.
Education
High DIPLOMA - Business
Higher Colleges of Technology
Abu Dhabi, United Arab EmiratesSkills
- Advanced Microsoft skills
- Advanced Communication skills
- Advanced Teamwork skills
- Technology and software skills
- Customer service skills
Problem-solving
Personal Information
- Date of Birth: 01/29/94
- Nationality: UAE
- Marital Status: Single
Timeline
VISITORS EXPERIENCE COORDINATOR
Department of culture and tourism
11.2017 - Current
Visitor Service Facilitator
LOUVRE ABU DHABI
02.2017 - 11.2017
Business Work Placement
ABU DHABI DISTRIBUTION COMPANY
10.2015 - 12.2015
HR Department
FIRST GULF BANK
07.2014 - 07.2014
customer service
ARDH SHOUK" CONSTRUCTION& MAINTENANCE
02.2013 - 02.2015
Volunteer
HIGHER COLLEGES OF TECHNOLOGY
01.2012 - 01.2012
High DIPLOMA - Business
Higher Colleges of Technology
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