Alargam Mohamed El mahdi Hamed
Riyadh,Saudi Arabia
Summary
Dynamic professional with a strong foundation in communication skills and the ability to engage with multicultural teams. Demonstrates creativity and problem-solving capabilities, excelling under pressure while maintaining attention to detail. Proven leadership skills in staff management and inventory control, coupled with expertise in data analytics and business development. Adept at formulating pricing strategies, with a commitment to continuous learning and professional growth.
Overview
2026
2026
years of professional experience
4
4
years of post-secondary education
Work history
English language trainer
Customer service supervisor
Zain Sudan
Khartoum, Sudan
01.2019 - 10.2020
- Developed rapport with clients to foster positive relationships and improve loyalty.
- Controlled team performance by organising daily tasks and responsibilities.
- Prepared detailed reports on team performance, identifying areas for improvement.
- Enhanced customer service delivery by providing training to new staff members.
Sales representative
Afraa Mall
Khartoum , Sudan
03.2021 - 03.2022
- Participated in team-building activities, promoting a harmonious work environment.
- Enhanced brand visibility by participating in trade shows and conferences.
- Streamlined order processing system for faster delivery times.
- Conducted market analysis to anticipate future trends and adjust strategies accordingly.
Manager
Al Zoog for celebrations and occasions
Jeddah, Saudi Arabia
01.2024 - 07.2024
- Coordinated cross-departmental collaboration for improved workflow.
- Led performance reviews, identified areas for improvement.
- Piloted change management initiatives successfully improving organisational adaptability.
- Cultivated strong relationships with clients to secure repeat business.
Telesales executive
Salam company ITC
Riyadh, Saudi Arabia
08.2024 - 07.2025
- Presented product offerings persuasively during phone conversations, leading to notable increase in conversion rates.
- Conducted follow-up calls with customers for improved relationship management and retention rates.
- Analysed customer feedback regularly, resulting in improved telesales strategies over time.
- Upheld company policies whilst making outbound calls to potential clients.
Education
Bachelor of Science - Bachelor of Communication Science
Sudan university
Khartoum 01.2013 - 01.2017
Skills
- communication skills ability to deal with multi cultural people
- Creativity
- Ability to work under pressure and hard worker
- Problem solving
- Leadership skills, Ability to handle group of people
- Fast learner able to be more developed in short period of time in order to step forward
- Attention to details
- Staff Management
- Inventory control
- Data Analytics
- Business Development
- Pricing strategy formulation
Languages
English
Fluent
Timeline
Telesales executive
Salam company ITC
08.2024 - 07.2025
Manager
Al Zoog for celebrations and occasions
01.2024 - 07.2024
Sales representative
Afraa Mall
03.2021 - 03.2022
Customer service supervisor
Zain Sudan
01.2019 - 10.2020
Bachelor of Science - Bachelor of Communication Science
Sudan university
01.2013 - 01.2017
English language trainer
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