ALBA GONZALEZ

• Processed billing documents, tracked petty cash, and supported accounts receivable from tenants
• Coordinated financial reporting for property transactions, including commission tracking for agents
• Maintained CRM system data for client accounts, payment status, and contract renewals.
• Maintained organized filing systems for tenant records and property documents, improving retrieval efficiency.
• Implemented office procedures to streamline administrative tasks, reducing delays in information processing.
• Coordinated communication between clients and property managers, enhancing service delivery and responsiveness.
• Developed and maintained positive relationships with clients, contributing to high levels of customer satisfaction.
• Oversaw inventory management of office supplies, ensuring availability while minimizing costs through strategic purchasing decisions.
• Greeted clients and visitors, answered multi-line phone system, and handled all walk-in and call-in inquiries regarding property listings, showings, and appointments.
• Managed office calendar and scheduled property viewings, open houses, client meetings, and agent appointments.
• Prepared listing packets, contracts, and agreements (exclusive listing agreements, sales contracts, rental applications) for agents.
• Processed incoming/outgoing emails, handled courier deliveries, and maintained a tidy, professional reception area.
• Maintained accurate MLS listing information, uploaded photos, updated property descriptions, and ensured all marketing materials were current.
• Coordinated with photographers, inspectors, maintenance, and staging companies as needed for property showings.
• Assisted with basic bookkeeping: tracked commission logs, collected rent checks, processed office invoices, and maintained petty cash.
• Entered client information, leads, and follow-up notes into CRM systems
• Created flyers, email blasts, and social media posts to promote new listings, open houses, and company services.
• Provided administrative support to 6 real estate agents, including printing, scanning, contract preparation, document filing, and transaction tracking.
• Ordered office supplies, maintained contact lists, and coordinated maintenance or repairs with building management.

Key Achievements:

• Recognized for maintaining professional first-impression service excellence

• Processed invoices accounts receivable/payable, and petty cash reconciliations using Quickbooks
• Ensured accuracy of financial records by reconciling clients accounts, logging dispute outcomes, and updating portals
• Assisted with monthly closing activities, prepare expense and revenue reports
• Supported payroll operations by managing staff timesheets, processing updates, and resolving discrepancies
• Trained and mentored administrative staff to strengthen team capabilities and performance.
• Led initiatives to enhance customer service protocols, improving client satisfaction ratings.
• Managed day-to-day office operations, supervised a team of ten customer support representatives, and ensured efficient front- and back-office workflows.
• Served as primary point of contact for clients, handling inquiries, onboarding documentation, dispute updates, and account escalations.
• Coordinated HR administration including recruitment, staff scheduling, payroll updates, timesheets, onboarding paperwork, and training support.
• Maintained client files and processed sensitive financial information in adherence with FCRA (Fair Credit Reporting Act) and company data-privacy standards.
• Assisted with credit bureau dispute processing — drafted letters to Equifax, Experian, TransUnion, followed up on investigations, logged outcomes, and updated client portals.
• Prepared monthly reports on sales, client status, staff productivity, and dispute success rates for management review.
• Handled bookkeeping support duties: processed invoices, tracked expenses, reconciled petty cash, and assisted with QuickBooks entries and basic accounts payable/receivable.
• Oversaw CRM and filing systems, ensuring accurate client records, dispute timelines, and renewal reminders.
• Drafted business correspondence, service agreements, contracts, and internal SOPs.
• Coordinated calendars, scheduled client consultations, maintained office supply inventory, and liaised with vendors and service providers.
• Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Managed hiring process from job posting to onboarding, ensuring top talent acquisition for key positions.
• Improved communication between departments for better collaboration and problem solving.
• Oversaw budgeting process, ensuring accurate financial reporting and adherence to established guidelines.

Key Achievements:

• Increased office operational efficiency by 30% through restructuring workload, automating forms, and implementing a digital document-tracking system.
• Successfully maintained 98% client satisfaction rate through effective communication, proactive updates, and streamlined dispute follow-ups.
• Recognized for outstanding team leadership and excellent administrative support

• Managed, maintained, and updated personnel files using electronic HRIS systems (iPERMS, eMILPO, S1Net), ensuring 100% accuracy and data integrity.
• Processed a wide variety of HR actions including promotions, evaluations (NCOER/OER), awards, reductions, separations, retirements, and transfer requests.
• Managed payroll and benefits for personnel using DFAS and MyPay system; resolved pay discrepancies and ensured on-time compensation
• Processed financial documentation for leave, travel orders, and temporary leave (TDY), including reconciliation of expenses
• Coordinated onboarding, orientation, and in-processing for newly arrived Soldiers and civilian employees.
• Conducted training sessions on personnel policies and regulations to ensure compliance among staff.
• Prepared and submitted reports, correspondence, HR forms, and official memorandums in line with U.S. Army HR policy and administrative procedures.
• Monitored pay, leave, and benefits using finance systems; resolved payroll discrepancies and facilitated pay inquiries between Soldiers and Finance office.
• Provided advisory support to Command Teams on HR policies, unit strength, manpower planning, and personnel readiness.
• Administered leave requests, travel orders, TDY documentation, and passports/visa applications.
• Tracked strength reports, maintained manning rosters, accountability logs, and performed routine audits to support operational readiness.
• Delivered direct customer service to Soldiers and Family members, educating them on HR procedures, entitlements, and career management resources.
• Assisted in recruitment support, processed enlistment documents, scheduled appointments, conducted records screening, and administered drug tests.
• Managed confidential information, ensuring compliance with Privacy Act and HIPAA regulations.
• Trained, mentored and supervised up to seven junior personnel in HR administrative functions and professional development.
• Utilized Microsoft Word, Excel, PowerPoint and HR systems to create briefings, reports, SOPs, and presentations for leadership.

Key Accomplishments:

• Successfully maintained 100% personnel accountability during department/unit deployment cycle.
• Awarded Army Commendation Medal/ Army Achievement Medal/ COA for excellence in HR support and administrative leadership.
• Recognized as subject matter expert for payroll, promotions, and leave management