Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ALBAIR RECI

Dubai

Summary

Dynamic leader and team player with a proven track record at Cipriani DIFC Restaurant, adept at workflow coordination and thriving under high-pressure environments. Demonstrated ability to increase sales and customer loyalty through exceptional service and POS system expertise. Skilled in fostering team unity and enhancing dining experiences, ensuring customer satisfaction and operational efficiency.

Overview

11
11
years of professional experience

Work History

HEADWAITER

Cipriani DIFC Restaurant
04.2022 - Current
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Supervised server staff and simultaneously served personal section of tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Greeted new customers, discussed specials, and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Streamlined payment process for customers by implementing efficient check handling procedures among the wait staff.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Increased sales significantly by upselling higher-end products to customers.


HEADWAITRE

Bar Restaurat Hotel LOUNGE "PRINCE O LAKE"
01.2016 - 09.2021
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Supervised server staff and simultaneously served personal section of tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Greeted new customers, discussed specials, and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Streamlined payment process for customers by implementing efficient check handling procedures among the wait staff.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Increased sales significantly by upselling higher-end products to customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Waiter's Assistant

RESTAURAN "LEGJENDA"
08.2015 - 11.2015
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Arranged tables and chairs for special occasions and events.
  • Provided attentive service and proactively assessed guest needs.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Assisted with bussing tables and cleaning up spills.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Assisted customers with carry-out service.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Addressed customer complaints and inquiries to verify satisfaction.

Waiter's Assistant

BAR RESTAURANT HOTEL"BUNA PARK"
04.2014 - 11.2014
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Arranged tables and chairs for special occasions and events.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Assisted with bussing tables and cleaning up spills.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Collaborated with other dining room and bar staff to facilitate efficient service.

Education

High School Diploma -

KOLE IDROMENO
ALBANIA
06-2018

Skills

  • Cool under pressure
  • Workflow coordination
  • Team leadership
  • High energy and stamina
  • Team player
  • Reliable and responsible
  • Adaptable and flexible
  • Point of sale (POS) system operations
  • Order taking
  • High volume dining

Languages

English
Advanced (C1)
Italian
Elementary (A2)

Timeline

HEADWAITER

Cipriani DIFC Restaurant
04.2022 - Current

HEADWAITRE

Bar Restaurat Hotel LOUNGE "PRINCE O LAKE"
01.2016 - 09.2021

Waiter's Assistant

RESTAURAN "LEGJENDA"
08.2015 - 11.2015

Waiter's Assistant

BAR RESTAURANT HOTEL"BUNA PARK"
04.2014 - 11.2014

High School Diploma -

KOLE IDROMENO

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ALBAIR RECI