ALBERTO AYALA ROSALES

• Implement and maintain HRIS to ensure accurate employee records and timely updates
• Conduct interviews for mid-level roles across various departments to ensure quality hires
• Oversee and manage employee records, ensuring compliance with labor laws and company policies
• Coordinate travel and accommodation arrangements for employees, including expatriates and new hires
• Plan and execute colleague engagement activities, fostering a positive work environment
• Liaise with government agencies to handle visa processing, licensing, and other regulatory requirements
• Conduct exit interviews to gather insights and improve retention strategies
• Coach and support managers in disciplinary matters and investigations, ensuring compliance with legal and company policies
• Organize training and development programs to support continuous learning and professional growth

Key Achievements:

• Directed an onboarding automation initiative, reducing new hire processing time by 40% and minimizing manual effort, enhancing HR workflow efficiency.
• Negotiated travel and service contracts, securing 15% cost savings on business travel while maintaining premium service standards.
• Implemented an HR data accuracy strategy, boosting system efficiency by 25%, ensuring real-time access to employee records and reducing discrepancies.
• Resolved over 95% of employee relations issues within 48 hours, fostering a more compliant, productive, and harmonious workplace environment.
• Led a compliance audit initiative, achieving 100% adherence to UAE labor laws and internal HR policies, mitigating legal risks.

• Managed employee records (physical and digital) to ensure accuracy and compliance
• Assisted in the hiring process, conducting initial interviews and coordinating with hiring managers
• Ensured timely processing of payroll and administration of employee benefits
• Planned and executed colleague engagement events and initiatives (Colleagues Party, Wellness days, National Days, Theme Lunches, etc)
• Supported compliance with HR policies through audits and reporting
• Coordinated expatriate employee travel and accommodation needs
• Assisted managers in handling employee grievances and performance management discussions
• Maintained workforce planning tools, providing data-driven insights to management

Key Achievements:

• Increased employee records accuracy to 98%, ensuring full compliance with UAE labor laws and company policies through rigorous documentation reviews.
• Boosted employee engagement scores by 85% from 80% goal by implementing structured recognition programs and monthly engagement activities, fostering workplace morale.
• Improved training participation by 40%, enhancing employee skill development and retention through tailored learning programs and interactive sessions.
• Automated HR reporting, reducing manual workload by 50%, enhancing payroll accuracy, and ensuring real-time compliance data for strategic decision-making.
• Optimized expatriate travel planning, cutting costs by 20% while maintaining premium service quality through vendor negotiations and efficient itinerary management.

• Managed resident/tenant concerns and complaints effectively
• Coordinated with external service providers for maintenance and facilities operations
• Enhance concierge team efficiency through improved methods and processes
• Implemented policies to enhance efficiency and service quality

Key Achievements:

• Increased resident satisfaction score by 35% by resolving complaints efficiently, streamlining communication, and enhancing service quality.
• Improved concierge team efficiency by 25% by introducing workflow automation and optimizing task management, leading to faster response times.
• Decreased service downtime by 30% by implementing proactive vendor coordination and preventative maintenance strategies, ensuring seamless operations.
• Enforced policy updates that resulted in a 15% increase in resident retention within six months by fostering a more engaging and responsive service culture.
• Enhanced guest experience by introducing a personalized service model, leading to a 50% increase in positive feedback and repeat service requests.

• Delivered exceptional customer service by addressing guest inquiries, needs, and complaints promptly and professionally
• Welcomed residents and guests, assisting with directions, utilizing building facilities, and providing information on local attractions
• Handled reservations and ensured seamless communication with housekeeping, maintenance, and other departments to fulfill guest requests efficiently
• Managed check-ins and check-outs, maintaining high satisfaction levels and operational accuracy
• Provided concierge services, such as arranging transportation, making restaurant reservations, and offering personalized recommendations

Key Achievements:

• Successfully coordinated over 500+ reservations and special requests, ensuring a seamless and personalized guest experience.
• Improved interdepartmental communication, cutting service delays by 35% and enhancing response times for guest needs.
• Trained and mentored new team members, accelerating onboarding by 25% and enhancing service efficiency.
• Elevated resident satisfaction scores by 40% by implementing faster service response and proactive engagement.
• Reduced check-in and check-out processing time by 30%, optimizing front desk operations and minimizing guest wait times.