Alberto Fernandez
Dubai,United Arab Emirates
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
2012
2012
years of post-secondary education
Work History
Regional manager
UCAM Español Institute
Dubai, UAE
01.2018 - Current
- Leading and organizing a whole teachers and administration team
- Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
- Developing new strategies through business plans for the company growth.
- Drove company mission and values, representing organisation at meetings and industry events.
Teacher and Academic Coordinator
UCAM Español Institute
Dubai, UAE
05.2016 - 01.2018
- Organizing schedules of the teachers on the team
- Rescheduling classes and teachers throughout the courses as necessary
- Dealing with students and parents to provide an excellent service.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Created lesson plans and scheduled each day to promote maximum student engagement.
- Planned and organised classrooms that consistently facilitated positive learning experience.
- Taught students important points to prepare for examinations and assessments.
Customer Service and Sales
Vodafone ES
Granada, Spain
07.2015 - 03.2016
- Responded to clients’ needs and resolved any issues related to the company
- Personalized products adapted for clients, optimizing payments and services
- Achieved monthly sales targets with a value-focused customer service approach.
- Built client relationships by acting as the liaison between the customer service and sales teams.
- Provided outstanding service to boost postal customer satisfaction.
Tour guide and Shop Assistant Manager
Cyclotour
Granada, Spain
03.2015 - 07.2015
- Gave guided tours for small groups of people
- Dealt with customers in the shop
- Managed a team of professionals.
- Helped visitors feel welcome with friendly conversations, personal help and engaging stories.
- Entertained tour guests with fun props, stories and activities.
Primary and Secondary Teacher
Mulhacen Private School
Granada, Spain
01.2013 - 11.2014
- Taught English as a Second language, Science & Math to children from 3rd-6th grade
- Designed lesson plans focused on age and level-appropriate material
- Established and enforced rules for behavior and procedures for maintaining order among classes with an average of 24 students.
- Prepared lesson content and delivery in line with curriculum guidelines.
Public Worker
City Hall
Penamacor, Portugal
10.2011 - 11.2011
- Maintained and updated the city hall’s website
- Recorded a promotional video for the town
- Edited audiovisual clips for the web.
Teacher
Sagrado Corazón
Maracena, Spain
03.2009 - 05.2009
- Primary school teacher in English and Math.
- Planned and organised classrooms that consistently facilitated positive learning experience.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
Teacher
Lowedges Primary School
Sheffield, England
03.2008 - 05.2008
- Worked as an assistant teacher in third grade.
- Assigned homework assignments and special projects for students to demonstrate knowledge of subject material.
- Collected, analysed and tracked data on student progress.
Education
Audiovisual Communications Degree -
University of Granada
Bachelor of Arts: Primary School Teacher - undefined
Universidad Católica La Inmaculada
Official DELE exams corrector for Instituto Cervantes -
Instituto Cervantes
ELE Certificate in analysis of Spanish grammar for students in A levels - undefined
Skills
- Friendly and cheerful
- Team building expert
- Strong organizational skills
- Analytical problem solver
- Active listening skills
- Negotiation skills
- Team motivating skills
- Business administration
- Strategic planning
- Employee management
Accomplishments
- Created collaborative team experience through motivational skills.
- Leading a team and improving the organization and collaboration between the members.
- Interviewed and hired new staff.
- Trained new employees and monitored their work.
- Planned and coordinated extracurricular activities for the students to further learn Spanish Culture.
Languages
SPANISH
Native
ENGLISH
Fluent
Arabic
Beginner
References
References available upon request.
Timeline
Regional manager
UCAM Español Institute
01.2018 - Current
Teacher and Academic Coordinator
UCAM Español Institute
05.2016 - 01.2018
Customer Service and Sales
Vodafone ES
07.2015 - 03.2016
Tour guide and Shop Assistant Manager
Cyclotour
03.2015 - 07.2015
Primary and Secondary Teacher
Mulhacen Private School
01.2013 - 11.2014
Public Worker
City Hall
10.2011 - 11.2011
Teacher
Sagrado Corazón
03.2009 - 05.2009
Teacher
Lowedges Primary School
03.2008 - 05.2008
Bachelor of Arts: Primary School Teacher - undefined
Universidad Católica La Inmaculada
ELE Certificate in analysis of Spanish grammar for students in A levels - undefined
Audiovisual Communications Degree -
University of Granada
Official DELE exams corrector for Instituto Cervantes -
Instituto Cervantes
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