Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager
Alberto Michieli

Alberto Michieli

Dubai

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful global background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

19
19
years of professional experience
15
15
Languages

Work History

Operations Manager

Fundamental Group
11.2023 - 08.2025
  • -Optimizing profits by controlling food and beverage costs, purchase orders and stock control for Alaya and Adaline DIFC
  • -Delivered weekly analysis and business strategy and developed systems and procedures that improved the quality and efficiency of operations
  • -Championed 94+% guest satisfaction and 5 stars review rate by providing excellent dining experience. Adaline & Alaya 1st and 2nd in google review among Fundamental Group Global
  • Implementing strategies and conducting regular staff meetings on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
  • Supervised operations staff and kept employees compliant with company policies and procedure.

General Manager

Orange Hospitality
11.2020 - 06.2023
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

Assistant GM/ Brand Ambassador

Fundamenta Hospitality
06.2019 - 10.2020
  • -Ensuring proper cleanliness and standards are constantly maintained in all areas, as well as new COV19 safety measures
  • -Oversee the preparation of the food and ensure quality of the final product is met at all time
  • -Prepare weekly schedules for the team and provide sufficient coverage in case of absences
  • -Hire, train and mentor new starters providing trainings on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience
  • -Working closely with the chef and cooks to determine new menu alternatives, special events or occasions unique dishes
  • -Handling escalated customer complaints to provide full resolutions and promote loyalty

Restaurant and Club Manager

Billionaire Dubai/Twiga Montecarlo
08.2014 - 07.2017

Food and Beverage Manager

The Ritz-Carlton Aruba, Dutch Caribbean
03.2014 - 06.2015

Food and Beverage Operation Manager

The Ritz-Carlton Beijing, Financial Street
03.2010 - 04.2014

Restaurant Manager

Jumeirah Beach Hotel/Burj Al Arab
02.2007 - 05.2010

Education

Diploma dei Servizi di Ristorazione di Sala e Bar -

Istituto Alberghiero Pietro d'Abano
06.2018

Skills

-Restaurant Revenue Management at The Emirates Academy of Hospitality management in Academic association with Ecole Hoteliere de Lausanne

Timeline

Operations Manager

Fundamental Group
11.2023 - 08.2025

General Manager

Orange Hospitality
11.2020 - 06.2023

Assistant GM/ Brand Ambassador

Fundamenta Hospitality
06.2019 - 10.2020

Restaurant and Club Manager

Billionaire Dubai/Twiga Montecarlo
08.2014 - 07.2017

Food and Beverage Manager

The Ritz-Carlton Aruba, Dutch Caribbean
03.2014 - 06.2015

Food and Beverage Operation Manager

The Ritz-Carlton Beijing, Financial Street
03.2010 - 04.2014

Restaurant Manager

Jumeirah Beach Hotel/Burj Al Arab
02.2007 - 05.2010

Diploma dei Servizi di Ristorazione di Sala e Bar -

Istituto Alberghiero Pietro d'Abano

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