ALBAIR RECI
Dubai
Summary
Experienced leader and team player with a strong track record of delivering exceptional results at Cipriani DIFC Restaurant. Skilled in coordinating workflows and thriving in high-pressure environments. Proficient in the POS system, I have successfully increased sales and cultivated customer loyalty through outstanding service. Adept at fostering team unity and enhancing dining experiences to guarantee customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
HEADWAITER
Cipriani DIFC Restaurant
04.2022 - Current
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
HEADWAITRE
Bar Restaurat Hotel LOUNGE "PRINCE O LAKE"
01.2016 - 09.2021
- Supervised server staff and simultaneously served personal section of tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Stayed up-to-date on menu changes to help customers make food choices.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
Education
High School Diploma -
KOLE IDROMENO
06-2018
Skills
- Cool under pressure
- Workflow coordination
- Team leadership
- High energy and stamina
- Team player
- Reliable and responsible
- Adaptable and flexible
- Point of sale (POS) system operations
- Order taking
- High volume dining
Languages
English
Advanced (C1)
Italian
Elementary (A2)
Personal Information
Driving License: Category B
Timeline
HEADWAITER
Cipriani DIFC Restaurant
04.2022 - Current
HEADWAITRE
Bar Restaurat Hotel LOUNGE "PRINCE O LAKE"
01.2016 - 09.2021
High School Diploma -
KOLE IDROMENO
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